Patient Access Rep - Evening Shift

Trinity Health • Langhorne, PA

9d • Onsite

About The Position

The primary function of the position is to greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for the necessity of pre-certification, authorization and referral. Perform medical necessity checks where needed. Secure patient signatures for required hospital forms and collection of patient’s financial responsibility when required. The position is also responsible for providing professional, quality customer service. Timely resolution to customer problems, and coordination of services to all customers. The position functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. This position rotates into various areas of patient access and may work a variety of shifts. Outpatient, emergency room and / or inpatient registration functions. Provides general information to hospital colleagues, patients and families and ensures that patients meet financial requirements. Obtains accurate patient demographic and insurance information to provide timely submission of all encounters as well as provides excellent patient focused customer service. Communicates effectively to service delivery areas to maximize patient flow and customer service.

Requirements

• HS diploma or equivalency
• Minimum one (1) year experience in insurance verification and medical office/hospital customer service
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire

Nice To Haves

• Associate degree

Responsibilities

• Greet, pre-register and/or register patients in a courteous and professional manner.
• Verify insurance benefits and check for the necessity of pre-certification, authorization and referral.
• Perform medical necessity checks where needed.
• Secure patient signatures for required hospital forms.
• Collect patient’s financial responsibility when required.
• Provide professional, quality customer service.
• Timely resolution to customer problems, and coordination of services to all customers.
• Communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues.
• Rotate into various areas of patient access and may work a variety of shifts.
• Perform outpatient, emergency room and / or inpatient registration functions.
• Provide general information to hospital colleagues, patients and families.
• Ensure that patients meet financial requirements.
• Obtain accurate patient demographic and insurance information for timely submission of all encounters.
• Provide excellent patient focused customer service.
• Communicate effectively to service delivery areas to maximize patient flow and customer service.

Benefits

• medical
• dental
• vision
• mental health
• paid time off
• 403B
• education assistance
• voluntary benefits (pet insurance, accident insurance, hospital indemnity and others)
• Retirement Savings Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED