Patient Access Rep -Women's Health - Rotating Weekends

Ochsner Health•Covington, LA

5d•Onsite

About The Position

This job schedules all patients for procedures based on the modality, department, length of test, and day of week. Obtains and verifies accurate identification and demographical data for the patient’s permanent medical record, and assist in accurate reimbursement. Recognizes and maintains the confidentiality of all patient information, pre-registers all scheduled procedures, and ensures accurate billing by verification and/or authorization of all accounts. Also accurately enters technical terminology for each test.

Requirements

High School diploma or equivalent
1 year related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related position.
Computer skills and dexterity required for data entry and retrieval of patient information.
Proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Proficient with Windows-style applications, various software packages specific to role and keyboard
Strong analytical and problem solving skills

Responsibilities

Greets all patients in to the hospital following department's policies and procedures.
Checks to make sure that patient has physician's order, insurance card(s) and picture identification.
Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
Responds appropriately to questions received from the client and uses communication techniques to ascertain that the client understands instructions.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Schedules all patients for procedures based on the modality, department, length of test, and day of week.
Obtains and verifies accurate identification and demographical data for the patient’s permanent medical record.
Assists in accurate reimbursement.
Recognizes and maintains the confidentiality of all patient information.
Pre-registers all scheduled procedures.
Ensures accurate billing by verification and/or authorization of all accounts.
Accurately enters technical terminology for each test.