Patient Access Rep PRN Rotating

Conifer Health Solutions•Sunnyvale, TX

1d•Onsite

About The Position

JOB SUMMARY Responsible for duties in support of departmental efficiencies which may include: greeting customers following Conifer standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.). ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Greeting customers following Conifer Standards of Care, provides world-class customer service, executes reception/basic demographic Quick Registration data entry, places & verifies patient armbands, completes patient demographic forms, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Answers inbound & outbound phone calls, performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols. Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services

Requirements

Minimum typing skills of 35 wpm
Demonstrated working knowledge of PC/CRT/printer
Customer service skills and experience
Ability to work in a fast paced environment
Ability to receive and detailed information through oral and written communications
Course in Medical Terminology required
High School Diploma or GED required
0 – 1 year in a Customer Service role
Must be available to work hours and days as needed based on departmental/system demands

Nice To Haves

Knowledge of function and relationships within a hospital environment preferred
Understanding of Third Party Payor requirements preferred
Understanding of Compliance standards preferred
0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
Some college coursework is preferred

Responsibilities

Greeting customers following Conifer Standards of Care
Provides world-class customer service
Executes reception/basic demographic Quick Registration data entry
Places & verifies patient armbands
Completes patient demographic forms
Adheres to financial & cash control policies & procedures
Thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.)
Answers inbound & outbound phone calls
Performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols
Scan Protected Health Information
Create and file patient information packets/folders for upcoming Hospital services
Resolves Physician's office and Patient issues