Patient Access Rep - Immediate Care

Endeavor Health•Arlington Heights, IL

5d•Onsite

About The Position

Performs complete and accurate registration and/or admission functions across multiple access services areas or sites to provide information to maximize reimbursement, and ensures timely and thorough information to all other providers and users of patient data. Verifies insurance requirements, obtains and understands insurance benefits. Collects non-covered fees. Registers and pre-registers outpatients in more than one clinical and diagnostic location within their primary area of responsibility and multiple access areas outside hiring location. Access areas include but may not be limited to Busse Center, Emergency/Admitting Department, Immediate Care Centers, Laboratory and Cancer Services.

Requirements

Computer experience in a windows environment required
Ability to functionally navigate multiple computer software systems with accurate keyboard skills following computer security protocols
The interpersonal communication skills necessary to interview and interact with customers and physicians and to project a professional and compassionate concierge style of service to patients, patient families, physician’s and staff in person and on the telephone
Ability to work independently, exercising good judgment, and multi-task in a high stress, fast paced service environment with patients, patient’s family and physician’s
Detail oriented with good analytical problem-solving skills to appropriately register patients and schedule patient procedures
Ability to operate routine office equipment (facsimile, copiers, plate production, scanners, printers)
Ability to transact payments at time of service and maintain a cash drawer
High school diploma required.
Minimum 2 years of customer service work experience required
Minimum of 1 year experience in a healthcare patient access department or hospital required
Previous healthcare experience with regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, and general revenue cycle procedures required

Nice To Haves

College degree preferred.
Epic Registration and/or Scheduling experience preferred
Successful on-the-job completion of NCH Patient Access Specialist I competencies required.

Responsibilities

Performs complete and accurate registration and/or admission functions across multiple access services areas or sites to provide information to maximize reimbursement, and ensures timely and thorough information to all other providers and users of patient data.
Verifies insurance requirements, obtains and understands insurance benefits.
Collects non-covered fees.
Registers and pre-registers outpatients in more than one clinical and diagnostic location within their primary area of responsibility and multiple access areas outside hiring location.
Access areas include but may not be limited to Busse Center, Emergency/Admitting Department, Immediate Care Centers, Laboratory and Cancer Services.