Patient Access Rep II

BJC HealthCare • Saint Louis, MO

2d • Onsite

About The Position

Christian Hospital Northwest is looking for a Patient Access Rep II for our Sleep Lab! This is a full-time, on-site position, Monday - Friday. Christian Hospital has been serving St. Louis and the surrounding metro areas since 1903 and is recognized for its clinical excellence. Northwest HealthCare, located six miles west of Christian, offers 24-hour emergency care, the Sleep Disorders Center, and a variety of outpatient diagnostic and imaging services. The Outpatient diagnostics sleep center testing mainly serves adult patients during the night and day hours.

The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence and making a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.

BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Requirements

• High School Diploma or GED
• <2 years of experience

Nice To Haves

• Associate's Degree
• 2-5 years of experience
• Supervisor Experience
• CHAA certification

Responsibilities

• Hospital registration and scheduling within multiple BJC systems.
• Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems.
• Validates that the order is complete, signed by the ordering provider, and the correct test is ordered.
• Provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.
• Understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements.
• Ensure each patient completes HIPAA acknowledgement.
• Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs and being able to respond to them.
• Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person or by phone.
• Work independently to consistently meet or exceed quality standards and serve as a mentor for lesser skilled employees.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED