Patient Access Rep II

BJC HealthCare • St. Louis, MO

13h • Remote

About The Position

BJC Is looking to hire a Patient Access Rep II who will handle Order Processing and Transcribing for Radiology! Please note a Typing Test will need to be completed and passed before moving forward in the process. This is a remote role with working hours from 8:00 AM to 4:30 PM. The training schedule will also be remote, from 8:30 AM to 5:00 PM.

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Requirements

• High School Diploma or GED
• Typing Test will need to be completed and passed before moving forward in the process.
• Ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Nice To Haves

• Associate's Degree
• 2-5 years of experience
• Supervisor Experience
• CHAA certification
• High level of emotional intelligence and making a personal connection.
• Friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.
• Higher level of independent thinking in order to solve complex issues.
• Ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Responsibilities

• Process and transcribe a high volume of radiology orders with speed and accuracy.
• Review orders for completeness, accuracy, and compliance with internal and regulatory standards.
• Enter and verify medical data, including ICD-10 and CPT codes.
• Collaborate with clinical staff and providers to clarify or resolve order discrepancies.
• Provide customer service support by answering calls from patients and providers regarding order status and questions.
• Hospital registration and scheduling within multiple BJC systems.
• Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems.
• Validates that the order is complete, signed by the ordering provider, and the correct test is ordered.
• Provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.
• Understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements.
• Each patient completes HIPAA acknowledgement.
• Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs and being able to respond to them.
• Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person or by phone.
• Consistently meet or exceed quality standards and serve as mentor for lesser skilled employees.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED