Pat Access Rep I, FT, Mequon

Children's Wisconsin • Mequon, WI

1d • Onsite

About The Position

Join a team that makes every family feel supported from the moment they walk in. Are you someone who loves helping people, staying organized, and being the friendly face others rely on? As a Patient Access Representative, you’ll play a key role in creating a positive experience for children and their families during some of their most important moments. Your work ensures that every patient is registered accurately and compassionately — setting the stage for excellent care.

Requirements

• High School Diploma, GED, or HSED.
• At least 1 year of customer service experience.
• Strong multitasking, organizational, and problem‑solving skills.
• Comfort with computers, Microsoft Windows, and basic troubleshooting.
• A calm, positive presence even on busy days.
• A commitment to our mission, values, and the families we serve.

Responsibilities

• Welcome patients and families with warmth, professionalism, and empathy.
• Gather and verify demographic and insurance information with accuracy and care.
• Complete patient registrations following established guidelines.
• Help prevent billing delays by ensuring clean, error‑free accounts.
• Maintain fast, precise data entry in a busy, fast‑moving environment.
• Collaborate with a supportive team while also working independently.
• Provide age‑appropriate service to the diverse patient population we serve.

Benefits

• We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED