Patient Access Rep Centralized Scheduling

Ascension•Remote,

1d•$18 - $25•Remote

About The Position

This role is responsible for managing the scheduling of patient appointments, ensuring clinical resources and patient time are used with maximum efficiency. The representative will accurately capture demographic and insurance information to ensure a seamless checkout and billing experience. They will also resolve scheduling hurdles and provide clear, empathetic guidance to patients regarding their pre-service requirements, and support the insurance authorization process to ensure patients receive the care they need without delays.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Healthcare experience is strongly preferred.
Experience scheduling patient appointments via phone and chat correspondence.
Experience taking high volume calls in a health-care setting.
Ability to navigate multiple systems in a remote environment.
Experience with Athena, Epic, Dash, Genesys or Salesforce.

Responsibilities

Manage scheduling of patient appointments, ensuring clinical resources and patient time are used with maximum efficiency.
Accurately capture demographic and insurance info to ensure a seamless checkout and billing experience.
Resolve scheduling hurdles and provide clear, empathetic guidance to patients regarding their pre-service requirements.
Support the insurance authorization process to ensure patients get the care they need without delays.