Patient Access Rep 1 (1.0 Days)

Franciscan Alliance•Carmel, IN

3d•Onsite

About The Position

The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

Requirements

High School Diploma/GED OR Required Professional/Vocational/Trade Training

Responsibilities

Performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments.
Works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services.
Collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance.
Distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines.
Compassionately engages in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.
Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration.
Enters insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data.
Verbally interviews patient and/or family in order to obtain registration information.
Identifies patient liabilities, obtains patients on pre-service payments, counsel’s patients on payer financial waivers, and processes co-payments collections.
Identifies co-payment procedures and fiscal procedures related to registration procedures.
Completes computer and telephone pre-registrations to maintain patient flow.