Patient Access Registration Specialist
About The Position
Join our team as a Registration Specialist at Gundersen Health System, where your customer service skills will create a positive first impression for our patients. In this vital role, you will provide essential phone support to both internal and external customers, assisting with the registration of new patients and facilitating virtual visits. You will ensure accurate registration, secure demographic information, and communicate patient liability prior to services, enabling timely claims processing. Additionally, you will manage various registration and billing work queues to identify and rectify any discrepancies. Join us in this exciting opportunity to make a positive impact on the lives of others while enjoying a fulfilling and dynamic work environment!
Requirements
- High school diploma or equivalency
- 1 year experience in an office setting requiring customer service responsibilities, telephone and computer competency.
- Excellent customer service and phone skills
Nice To Haves
- Insurance background is a plus!
Responsibilities
- Provide essential phone support to both internal and external customers.
- Assist with the registration of new patients.
- Facilitate virtual visits.
- Ensure accurate registration and secure demographic information.
- Communicate patient liability prior to services.
- Manage various registration and billing work queues to identify and rectify any discrepancies.
Benefits
- Top-rated retirement plan and healthcare benefits
- Career Development Center
- Tuition Investment Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
