Patient Access (Registration) Specialist - Emergency Department - Part Time

University of Vermont Health Network • Burlington, VT

2d • $23 - $33 • Onsite

About The Position

The Patient Access Specialist ED is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The specialist coordinates emergent, urgent, transfer and admission access to the organization via ambulatory and EMS arrival, while ensuring the patients are educated, supported and financially managed while in the emergency department. This includes accurate identification, registration, insurance management, follow-up scheduling and ADT transfer functions. The specialist performs initial acute screening for ambulatory arrivals, working in tandem with technicians to expedite access to clinical care; he/she facilitates all financial management functions, interviewing patients at the bedside in collaboration with physicians, nursing and support staff in a highly acute, fast paced and emotionally charged environment. The incumbent functions independently, navigating complex regulatory requirements while coordinating activities across multiple disparate information systems to support emergency department clinical operations while delivering a caring message in a chaotic environment.

Requirements

• Minimum of one year’s experience in customer service, registration, insurance management or administrative support in a clinical environment.
• Ability to work in a busy, emotionally charged acute care environment.
• Demonstrated ability to diffuse angry/emotional customers and handle pressure with excellent verbal communication skills.

Nice To Haves

• EMT Certification
• EMT experience, medical assistant or technician in a busy clinical environment

Responsibilities

• Coordinates emergent, urgent, transfer and admission access to the organization via ambulatory and EMS arrival.
• Ensures patients are educated, supported and financially managed while in the emergency department.
• Performs accurate identification, registration, insurance management, follow-up scheduling and ADT transfer functions.
• Performs initial acute screening for ambulatory arrivals, working in tandem with technicians to expedite access to clinical care.
• Facilitates all financial management functions, interviewing patients at the bedside in collaboration with physicians, nursing and support staff.
• Navigates complex regulatory requirements.
• Coordinates activities across multiple disparate information systems to support emergency department clinical operations.
• Delivers a caring message in a chaotic environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree