Patient Access Registration - Customer Service Representative

R1•Racine, WI

4d•Onsite

About The Position

Join R1, a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Patient Registration Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You’ll help patients navigate the registration process, answer questions with confidence, clarity, and compassion, and gather accurate information quickly in a fast-paced environment. You will build trust with patients during moments when they may be scared, confused, or overwhelmed. No healthcare background is required, as R1 provides comprehensive training, making this role a fantastic launchpad for a growing healthcare career. This role is fast-paced and dynamic, involving computer systems, phone calls, and in-person interactions, balancing accuracy with compassion while working alongside clinicians and emergency staff. You will be on your feet, thinking fast, and making a real impact.

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

Medical or healthcare experience (but not required!)

Responsibilities

Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients during moments when they may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training!)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time