Patient Access Registrar

Inland Imaging•Royal Oak, MI

3d•$18 - $26•Hybrid

About The Position

The Supplemental Patient Access Registrar will fill in for vacation and sick calls at various locations based on department need. This position is eligible for a 12% supplemental differential. The role greets and welcomes all patients and visitors, presenting a friendly, courteous, and professional image. Responsibilities include checking in patients with ordered exams, collecting patient payments, verifying insurance eligibility, providing payment estimations, answering phones, and ensuring a smooth patient flow.

Requirements

High School Diploma/GED required
One year of clerical experience is preferred
Anatomy and medical terminology – preferred
Medical office experience – preferred
Understanding of all procedures to be read by radiologist – preferred
Experience with Outlook; Microsoft Office Suite; Workday, Qgenda, Webex; Intellispace PACS, EPIC : PayNav; Medicalis; Internet/Intranet is highly desired.
Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults.
Employees must not be included on the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG).
Eligible employees must be able to pass a post-offer, pre-employment drug test.
Honest, pleasant manner and good personal hygiene.
Free of alcohol and drug abuse.
Ability to access multiple worksites in a timely manner.
Excellent communication and interpersonal skills.
Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment.
Attendance is required for this position.

Nice To Haves

Anatomy and medical terminology
Medical office experience
Understanding of all procedures to be read by radiologist

Responsibilities

Greets and welcomes all patients and visitors.
Ensures all patients are registered and “arrived”.
Provides assistance to patients requiring it.
Maintains a clean work area to represent the professional image of Inland Imaging.
Collects all demographic and billing data, and checks insurance eligibility.
Locates patient’s insurance information if they do not have it with them.
Prints out payment estimator forms, answers patient questions, and asks if the patient would like to make a payment.
Processes patient payments utilizing Zirmed payment system.
Schedules walk-in patient exams.
Prepares paperwork for patient exams in advance, including add-ons, and provides the paperwork to the appropriate modality.
Links orders to patient exams.
Checks PayNav for proper insurance information and attempts to find patient’s insurance info if they do not have it with them or it is not located on referral.
Checks in interpreters through universal language services.
Identifies patient orders in the Clerical Worklist.
Calls referring offices to obtain orders not found in Medicalis or to clarify orders.
Works with all departments to ensure smooth patient flow and care.
Answers phones and assists callers.
Arrives and updates patient demographics, checks eligibility on insurance in Medicalis, and checks payment estimator to give amount to patient.
Finds and links orders to patient exams.
Checks in interpreters through language link.
Generates exam reports as requested by referring provider offices.
Documents and scans all paperwork and attaches it to patients' accession numbers.
Burns patient exams and reports onto CDs or flash drives to be given to patients and referring provider offices.
Loads CDs that have been requested for previous exams.
Coordinates with FedEx for next day mail service requests.
Resolves the exception log for previous images.
Scans to patient timeline any reports for previous exams.
Pushes images from Isite to other facilities.
Fills out consent forms for breast procedures.
Assists patients with their needs while they are in the office.
Fulfills medical record requests for the radiology department at SHMC.
Pulls mammography previous exams for the mammography department.
Works with departments to schedule St. Lukes patients and pulls demographic/insurance info from EPIC.
Helps switchboard with all the medical requests for Inland Imaging.
Merges accounts and resolves exceptions.
Verifies ICD-10 codes and matches description for walk-in exams.
Rotates to other shifts and locations as needed.
Performs other projects and duties as assigned.
Maintains strict confidentiality within the Inland Imaging companies and Inland’s customers.
Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies.
Follows all policies regarding HIPAA, non-disclosure of confidential information and company security.
Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
Considers individual needs in communication with and assessment and treatment of patients of all ages.
Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
Treats all patients with dignity and respect.
Provides excellent customer service.
Conforms to Joint Commission and HIPAA regulations.
Complies with PHI (Protected Health Information).