Patient Access Registrar - Full Time - Day Shift - Every 4th Weekend

ThedaCare • ThedaCare Medical Center - Shawano, WI

21h • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare and supports the organization’s mission, goals, regulatory compliance requirements, policies, and processes. The role includes registering and pre-registering patients, verifying insurance and medical necessity, processing orders and consent forms, supporting patient financial processes, and providing customer service to patients and staff.

The regular schedule is 9:00 a.m.–5:30 p.m., with every fourth weekend scheduled from 6:00 a.m.–2:00 p.m. The position is 40 hours per week (1.0 FTE) and is based at ThedaCare Medical Center – Shawano in Shawano, Wisconsin.

The work takes place in a climate-controlled office setting with daily movement throughout the facility and interaction with department members and other healthcare providers. Frequent telephone communication with patients and staff is required; inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance. The role requires compliance with department-specific competencies.

Requirements

• Must be at least 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
• Ability to lift up to 50 pounds without assistance.
• Comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable.
• Follow ThedaCare policies, provide compassionate customer service, and meet assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Inform patients or representatives about financial liabilities and collect point-of-service payments, past-due balances, and bad debt; provide information or create and process payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians and obtain required signatures.
• Explain and distribute patient education documents.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment for tests; distribute and document other forms and pamphlets.
• Perform other assigned duties, including answering phones at other facilities.

Benefits

• Health coaches, relaxation rooms, health-focused apps, and mental health support.
• Minimal or zero copays and team member cost-sharing premiums.
• Daycare.
• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED