Patient Access Registrar PD
Cottage Health•Santa Barbara, CA
•Onsite
About The Position
The Patient Access Registrar works directly with patients, clinical staff, and other CH employees to provide information and resolve issues relating to patient accounts. The Patient Access Registrar is the first impression of patients arriving for services and is responsible for creating a positive patient experience.
Requirements
- Basic MS Word, Outlook and Excel skills
- 35 wpm keyboard/typing speed
- Ability to make independent decisions, utilizing available resources as needed, obtaining approval, if needed, per policy and procedures.
- Demonstrates effective training skills, assuring compliance to pertinent admitting and/or business office policies.
- Provides patience and encouragement to all team members, utilizing a positive approach for all communication.
- The employee communicates effectively.
- Able to effectively communicate both verbally and in written correspondence.
- Ability to maintain patient confidentiality in all aspects of patient affairs.
Nice To Haves
- College Associate's degree or higher
- Expert knowledge of MS Office software, including Powerpoint and Access
Responsibilities
- Assists in the proper identification of the patient, collecting patient demographic and financial information.
- Responsible for maintaining updated information on patient accounts.
- Advises patient/guarantor of benefits and provides information on financial responsibilities the patient/guarantor may have and collects when possible.
- Explains services and facility policies regarding payment of hospital bill when able and applicable.
- Offers financial assistance and screens patients for government programs and CH charity.
- Obtains signatures on CH compliance forms needed.
- Provides excellent service to all patients, family members, and visitors as they arrive for hospital services. (80%)
- Serves as a contact person for staff regarding questions/issues/account resolution and works with other departments to contribute to account resolution and manage receivable.
- Receives incoming calls from patients, medical staff, and third-parties regarding patient accounts while maintaining established patient confidentiality guidelines (15%)
- Assists with tasks assigned by leadership. (5%)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
