Patient Access Registrar/Scheduler

Inland Imaging•Kennewick, WA

1d•Onsite

About The Position

Patient Access Registrar/Diagnostic Imaging Schedulers are responsible for assisting patients and referring physicians and their staff in scheduling exams at an Inland Imaging Associates, LLC facility. The Patient Access / Diagnostic Imaging Scheduling department is generally the first contact with Inland Imaging Associates, LLC so the Patient Access Registrar/Diagnostic Imaging Scheduler must present a friendly, courteous and professional demeanor. Greets and welcome all patients and visitors presenting a friendly, courteous and professional image. Checks in patients with ordered exam, checks for previous films in RIS, collects patient payments, answers phones and ensures a smooth patient flow.

Requirements

High School Diploma/GED required
Two years previous clerical, scheduling or medical office experience required
Anatomy and medical terminology preferred.
Medical office experience preferred.
Understanding of all procedures to be read by radiologist preferred.
Experience with the following computer applications is highly desired: Outlook; Workday; Qgenda; EPIC; Medicalis; Intellispace PACS; Internet/Intranet
Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
Eligible employees must be able to pass a post-offer, pre-employment drug test.
Honest, pleasant manner and good personal hygiene.
Free of alcohol and drug abuse.
Ability to access multiple worksites in a timely manner.
Excellent communication and interpersonal skills.
Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment.
Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
Ability to consider individual needs in communication with and assessment and treatment of patients of all ages.
Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
Attendance is required for this position.
Rotates to other shifts and locations as needed.

Nice To Haves

Anatomy and medical terminology preferred.
Medical office experience preferred.
Understanding of all procedures to be read by radiologist preferred.

Responsibilities

Listens to patients’ and referring providers’ requests for exams, times and locations
Asks the appropriate questions to get information needed to schedule exams
Relays exam specific patient preparatory information as appropriate
Completes phone call with a professional closing
Schedules requested exams to maximize equipment utilization by time and location, review open slots
Schedules and communicates prep for all Ultrasound, CT and MRI exams
Frequently interacts with Radiologist, and Technologist
Communicates changes in the patient schedule, STATS, add-ons.to the appropriate parties
Reviews next days assigned schedule to: Maximizes equipment utilization by time, location and specialty slot for Ultrasound, MRI and CT
Accounts for changes in the Ultrasound, MRI and CT physician’s schedule
Calls patients to reschedule exams as needed
Opens faxes from scheduling fax server sent in by referring providers and renames with standard nomenclature
Coordinates patient care between technologists and clerical staff to facilitate a smooth workflow
Acts as a liaison between staff, management, and physicians
Ensures all patients are registered and “arrived”
Patients requiring assistance are provided assistance as needed
Keeps a clean work area to represent the professional image of Inland Imaging
Prepares paperwork for patient exams in advance, except add-ons, and gives the paperwork to appropriate modality
Answers phone and assists callers
Generates radiology reports as requested by referring provider offices
Burns patient exams and reports onto CD’s to be given to patients and referring provider offices
Digitizes previous hard film radiographic films to PACS system
Locates and obtains previous related imaging for upcoming appointments and uploads to PACS.
Processes all the legal requests for Diagnostic Imaging, Seattle locations.
Schedules prostate fusion endo rectal coil MRIs and Breast MRI’s.
Fills in and helps with the patient care coordinator duties.
Assists technologists with injection procedures.
Requests prior-op reports to see if the device that was put in is safe for us to do the procedures.
Assists patients and escorts them to the changing room and exam room.
Processes patient payments.
Schedules walk-in patient exams
Rotates to other shifts and locations as needed
Performs other duties as assigned
Maintains strict confidentiality within the Inland Imaging companies and Inland’s customers.
Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies.
Follows all policies regarding HIPAA, non-disclosure of confidential information and company security.
Treats all patients and coworkers with dignity and respect
Provides excellent customer service
Conforms to Joint Commission and HIPAA regulations
Complies with PHI (Protected Health Information)
Demonstrates the Inland Imaging Core Values Show We Care, Do The Right Thing, Maximize Individual Potential, Challenge Convention