Patient Access Professional I - Casual

Best Care•Council Bluffs, IA

11d•Onsite

About The Position

Nebraska Methodist Health System is dedicated to providing exceptional care and fostering a supportive culture known as 'The Meaning of Care.' This role involves registering and dismissing patients courteously and efficiently, ensuring accurate patient records by verifying demographics, financial, and visit information. The position requires electronic verification of payer source/eligibility, assessment of patient financial responsibility, and point-of-service collections. Referrals to a financial counselor are made as needed. A high level of customer service is expected, aligning with the organization's mission and vision. The Patient Access Professional must adhere to EMTALA guidelines, particularly when registering patients in the Emergency Department.

Requirements

Previous health care registration, customer service, insurance or billing experience required.
Requires the knowledge of phone etiquette, and understanding of some medical terminology.
Strong computer skills required.
Ability to open and navigate Outlook, attachments in Word and Excel, and utilize a scanner and copier.
Requires the skills in basic mathematics to support collections of payments: including addition, subtraction, multiplication and division.
Requires the ability to work independently, and to collect data from patients that is required for entry into the system.
Requires the ability to multitask, with strong attention to details of registration process.
Requires the ability to relate to patients in a kind, courteous and helpful manner.
Requires the ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.
Ability to communicate with others through a glass barrier.

Nice To Haves

High school diploma, General Educational Development (G.E.D.) or equivalent preferred.
Medical terminology preferred.
Requires the ability to provide transportation to other campus locations within a reasonable timeframe.
American Heart Associate or American Red Cross Basic Life Support (BLS) preferred.

Responsibilities

Greets patients professionally and utilizes triage guidelines to alert clinical team members of urgent situations.
Follows EMTALA guidelines when registering in the Emergency Department.
Follows Code Triage Process as defined by the clinical staff.
Effectively deals with anxious and agitated people in a calm, professional manner.
Verbally de-escalates patients and/or family/friends upset with situation/services/requests.
Performs registration and insurance verification accurately and in a timely manner, ensuring all demographic and payer information is correct in accordance with policies and procedures.
Collects patient identification information to create a “quick registration”.
Notifies triage clinical team member of patient arrival and chief complaint.
Following EMTALA guidelines, collaborates with the clinical team to identify the appropriate time when the patient condition has stabilized to complete the registration process.
Collects and updates patient demographic information and photo IDs in the electronic registration record. Goes to the patient bedside if needed to complete the registration process.
Verifies insurance eligibility using electronic work queues and updates the electronic registration record and scans insurance cards into registration record.
Completes Medicare Secondary Payer questionnaire and other payer specific documents as required.
Reviews and signs admission paperwork with patient/patient representative.
Utilizes the translation services, as needed, to ensure accurate data collection.
Gives patients/representatives copies of all signed documents as appropriate.
Advises patient of financial responsibility in a respectful and courteous manner and performs point of service collections according to policy.
Communicates patient financial responsibility.
Reviews patient financial estimates and liability waivers, as appropriate and adds completed documents to the patient registration record. Gives patient/representative a copy of the financial liability document(s).
Attempts collection of co-pays or other patient financial responsibilities on all encounters as appropriate. Documents collection attempts and reason collection attempt failed. Meets or exceeds POS Collection goals.
Processes and manages payments/collections appropriately and securely in accordance with policy. Notifies supervisor of any cash discrepancies in a timely manner.
Refers patients to the Patient Financial Counselors, as appropriate and upon request.