Patient Access Prof./Patient Services Specialist Full-Time
About The Position
This position will travel between our hospital clinic in Glenwood Springs to Silt, Aspen, and Willits off-site clinics as well! The Patient Access Prof./Patient Service Specialist provides patients and physicians professional and friendly billing and reception duties and knowledge of Orthopedics at Valley View. Responsible for providing exemplary guest service to all internal and external customers. This service includes phone and face-to-face interaction with our patients, expeditiously determining and meeting patients’ needs, assisting patients when appropriate, and displaying an approachable and professional image in personal appearance. This position requires knowledge of healthcare terminology, health insurance, electronic medical records system, HIPPA, and familiarity with CPT and ICD-10 principles. Organizes patient flow, keeping physicians and patients on schedule. Maintains patient files and accounts in a professionally accurate manner. Screens office manager, physician and nurse calls, handling appropriately. Ensures billing and collection processes are maintained. Assists as necessary in a timely manner with all billing and collection efforts.
Requirements
- Clerical: typing filing, scheduling, and strong computer skills
- Exceptional customer service skills
- Must be detail oriented with excellent telephone and communication skills
- Ability to multitask in a fast-paced environment
- Two years in a reception or clerical field.
- One to two years of customer service required.
- Previous experience in insurance verification, patient registration, collections or billing required.
Nice To Haves
- Bilingual (English/Spanish) preferred.
Responsibilities
- Provides patients and physicians professional and friendly billing and reception duties and knowledge of Orthopedics at Valley View.
- Responsible for providing exemplary guest service to all internal and external customers.
- Determines and meets patients’ needs, assisting patients when appropriate, and displaying an approachable and professional image in personal appearance.
- Requires knowledge of healthcare terminology, health insurance, electronic medical records system, HIPPA, and familiarity with CPT and ICD-10 principles.
- Organizes patient flow, keeping physicians and patients on schedule.
- Maintains patient files and accounts in a professionally accurate manner.
- Screens office manager, physician and nurse calls, handling appropriately.
- Ensures billing and collection processes are maintained.
- Assists as necessary in a timely manner with all billing and collection efforts.
Benefits
- Medical, Dental and Vision coverage including coverage for eligible dependents
- Employer paid basic life coverage with buy-up coverage options
- Flexible Spending Account (FSA) for health care and dependent care.
- paid time off (PTO)
- paid family and medical leave (inclusive of Colorado FAMLI)
- Paid Sick/Bereavement Leave under Colorado Healthy Families and Workplaces Act (HFWA)
- leaves of absence.
- Tuition Assistance Available
- Retirement Plan 401(a) Retirement Plan
- 403(b) plans with employer matching contributions.
- Employee Assistance Program
- Employee discount on Valley View Medical Services
- Employee voluntary benefits such as Discounted RFTA bus passes, discounted gym memberships, Corporate Ski passes, free car seat for new Valley View babies born or adopted by Valley View employee(s)
- Free Use of Sunlight and Aspen SkiCo day passes, based on availability.
- Loan Repayment: Valley View is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
