Patient Access & Pre-Access Manager

Ensemble Health Partners•Stamford, CT

1d•$56,800 - $78,875

About The Position

The Patient Access & Pre-Access Manager oversees strategic and operational functions for patient access and pre-access teams, ensuring alignment with revenue cycle goals and regulatory standards. Manages multi-site operations, monitors KPIs, and drives process improvements that enhance efficiency and patient satisfaction. Develops and manages departmental budgets, ensures compliance, and partners with leadership to implement initiatives that optimize front-end workflows. Leads recruitment, onboarding, and professional development for supervisors and staff, provides coaching and performance feedback, and fosters team engagement to build a high-performing culture. Serves as a liaison for internal and external stakeholders, resolves escalated issues, and promotes collaboration to achieve organizational objectives.

Requirements

Minimum 2 – 3 year’s management experience in healthcare industry.
Experience with Microsoft is a must.
Ability to balance numerous priorities, therefore requiring great skills in prioritization.
Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Nice To Haves

Patient Access experience preferred.
Patient Access experience with managed care/insurance and Call Center experience highly preferred.

Responsibilities

Directly managing the operations for the admitting, registration, and financial services departments at the acute care locations.
Ensuring admitting staff assign accurate MRNs, complete medical necessity / compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and provide excellent customer service.
Managing Financial Service Representatives and ensuring proper accounting processes are followed, cash drawers are balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by financial oversight departments.
Developing and managing departmental staffing needs.
Preparing monthly reports as requested.
Establishing departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization.
Coordinating employee work schedules to provide adequate daily staffing coverage.
Collecting, interpreting, and communicating performance data using various tools and systems, and using this data to make decisions on how to achieve performance goals.
Working with internal and external customers to make key decisions, impacting either the whole organization or an individual patient.
Working closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
Assisting in the development of dyad-reporting patient access staff.
Providing training, education, goal setting, and performance interventions as necessary to ensure adequate performance.