Patient Access Partner I

Trinity Health

1d•$16 - $22

About The Position

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Rep I and become Loyola Strong! The Telecommunications Rep will serve as the first point of contact for patients, physicians, and the public, providing phone support, appointment coordination, and general information. Delivers exceptional customer service while managing high call volumes and ensuring accurate communication.

Requirements

High School Diploma or Equivalent
Minimum 1 year of job related experience
Strong communication, customer service, and data-entry accuracy skills.
Demonstrated customer service excellence

Nice To Haves

Fluency in 2nd language (Polish or Spanish)
Call Center and/or Healthcare experience

Responsibilities

Screen and route calls, provide information, and schedule, confirm, or cancel appointments using established protocols, including after-hours support.
Triage calls for physicians, take and relay messages, and initiate paging or conference calls as needed.
Support emergency communications by executing notification procedures and documenting incoming calls.
Maintain high-quality service standards, meet performance metrics, and participate in ongoing training and team collaboration.