Patient Access Outreach Specialist

Women's Care•Tampa, FL

1d•Onsite

About The Position

Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility. The Patient Access Outreach Specialist manages online scheduling inquiries and reviews appointments booked through WC’s scheduling vendors to ensure scheduling accuracy and complete insurance and demographic information. This role conducts outreach to prospective patients and patients with a lapse in care, responds to return calls, and documents outreach and scheduling outcomes. Through calls, emails, texts, and web chats, the specialist supports patient access and continuity of care across WC clinics throughout Florida.

Requirements

High School Diploma or GED required.
Navigate multiple software systems such as EMR, MS Outlook, and other computer platforms.
Excellent written and verbal communication skills.

Nice To Haves

Some college preferred.
2+ years in call center, customer service, or sales preferred.
Healthcare or medical experience preferred.
Medical terminology understanding is a plus.
Bilingual is a plus.

Responsibilities

Manage all WC online scheduling inquiries, including web chats, and contact prospective patients to schedule appointments.
Review and update appointments booked through WC’s online scheduling vendors to ensure accurate appointment types, providers, locations, insurance, and demographic information.
Review lapsed patient reports and conduct outbound outreach by phone or text to support continuity of care and appointment scheduling.
Document patient outreach, contact attempts, and scheduling outcomes in the appropriate systems.
Answer return calls from patients following outbound outreach or voicemail messages and assist with appointment scheduling.
Participate in team meetings to review new processes, policies, services, and other important information.
Collaborate with internal departments to support the highest standard of patient care.
Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with WC policies, HIPAA, and other applicable laws and regulations.
Perform other duties as assigned.