Patient Access or Patient Business Services Supervisor

County of Riverside•Riverside, CA

4d•Onsite

About The Position

The County of Riverside’s University Health System–Medical Center is seeking a Patient Access or Patient Business Services Supervisor to support their Patient Accounting Department located in Riverside. This position is responsible for overseeing the day-to-day operations of staff performing a variety of Revenue Cycle functions, including Cash Posting, Self-Pay, Customer Service, Billing Records, Third-Party Liability (TPL), and mail units. Responsibilities include providing staff guidance, responding to customer service complaint calls, monitoring staff productivity, and running and analyzing aging reports. Additional related duties may be assigned as required. Bilingual in Spanish is preferred but not required. The most competitive candidates will possess knowledge of patient balance billing compliance rules and regulations, including refund requirements for commercial and government payers, experience handling Third-Party Liability (TPL) claims and subpoenas, and knowledge of Medi-Cal eligibility guidelines. Work Schedule: 5/40, Monday-Friday 7:30am - 4:00pm. Founded in 1893, Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional, state-of-the-art care to the diverse populations of Riverside County. Located in Moreno Valley, our 439-bed Medical Center is home to a Level I Trauma Center, a Level II Pediatric Trauma Center, and the county’s only Pediatric Intensive Care Unit (PICU). If you’re passionate about making a meaningful difference and helping others, RUHS Medical Center is the place for you! For more information about RUHS Medical Center, please visit www.ruhealth.org

Requirements

One year of supervisory experience over a patient access or revenue cycle or patient business services function, including billing, collections, admissions, or financial counseling activities in a hospital or health care agency.
Knowledge of the principles and practices involved in insurance billing, admitting and registration, provider relations, revenue cycle, and credit and collection activities.
Knowledge of laws, rules, regulations, and policies affecting patient access and revenue cycle functions.
Knowledge of the principles and techniques of supervision, staff utilization, and training.
Ability to organize, coordinate, and supervise the work of subordinate staff.
Ability to develop instructional materials.
Ability to analyze situations and recommend appropriate actions.
Ability to establish and maintain effective working relationships with medical staff, fiscal intermediary representatives, and others.
Ability to prepare clear and concise oral and written reports.

Nice To Haves

Bilingual in Spanish is preferred but not required.
Knowledge of patient balance billing compliance rules and regulations, including refund requirements for commercial and government payers.
Experience handling Third-Party Liability (TPL) claims and subpoenas.
Knowledge of Medi-Cal eligibility guidelines.

Responsibilities

Supervise the activities and day-to-day operations of one or more patient access or patient business services/revenue cycle functions: admitting, insurance billing, charge description master, clinic registration and scheduling, cashiering, revenue cycle/collection, provider relations, patient eligibility, and financial counseling at RUHS; review and evaluate policies and procedures in terms of RUHS goals.
Assist in developing, updating, and implementing policies and procedures to ensure the most efficient methods of achieving patient access or revenue/patient business services goals and objectives, including admitting patients, billing fiscal intermediaries, and maximizing collections of delinquent accounts.
Evaluate work performance and progress of subordinate employees; develop and implement comprehensive training programs for division personnel; perform or review patient financial evaluations and recommend payment and free care arrangements as appropriate.
Provide technical guidance to staff on the most difficult and complex work of unit; coordinate the work of units supervised with other RUHS departments, County departments, and external fiscal intermediaries to ensure the accurate flow of information and to solve mutual problems.
May participate in contract negotiations with fiscal intermediaries; analyze and prepare a variety of detailed financial and statistical reports.