Patient Access Navigator

Evara Health • Clearwater, FL

18h • Onsite

About The Position

Evara Health provides essential, high-quality care to the communities who need it most through 17 centers and mobile units offering primary care, dental, behavioral health, pediatrics, and more. Evara Health is recognized for its innovative, team-based approach, commitment to community health, and dedication to making healthcare accessible for all. Our people fuel our impact. Team members come for the purpose and stay for the supportive culture and strong, community-focused teams. Build a career that goes beyond a job—it changes lives.

Requirements

• High School Diploma or equivalent
• Minimum 1 year health care, customer service or hospitality experience with a strong focus on service recovery and patient satisfaction

Responsibilities

• Provides exceptional in-person and phone-based customer service by warmly welcoming patients, answering non-clinical questions, and building positive, supportive relationships.
• Assists patients with registration, check-in, MyChart enrollment, and digital tools while ensuring accurate data entry and a smooth intake experience.
• Guides patients in navigating healthcare services, clinic resources, and basic insurance processes, including PCP changes and benefit questions.
• Maintains an organized, professional, and welcoming front desk and lobby environment while upholding Patient Access service standards.
• Collaborates closely with clinical staff to support patient flow, address urgent needs, and ensure seamless care coordination within a non-clinical scope.
• Models AIDET communication standards, demonstrates professionalism, and delivers a people-first experience aligned with Evara Health’s purpose-driven service culture.

Benefits

• Generous Time Off: 15 days of paid time off with an option to cash out unused day
• Holidays: 10 paid holidays and an additional day off for your birthday.
• Wellness Perks: Enjoy a free gym membership to support your health and fitness goals.
• Retirement Planning: 403(b) with 2% employer contribution up to 4% match
• Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year.
• Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long-Term Disability + extra coverage options.
• Employee Assistance Program (EAP): Confidential counseling, legal & financial advice through EAP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED