Patient Access Navigator

University of Vermont Health Network • Berlin, VT

4d • $23 - $34 • Onsite

About The Position

The Patient Access Navigator is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The navigator coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities as well as ADT order management activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The navigator will serve as a mentor and resource for staff, providing support, direction and where needed, service recovery.

Requirements

• Proficiency in the use of personal computers.
• Strong key-boarding skills.
• Ability to multi-task across multiple software applications.
• Excellent interpersonal communication skills.
• Excellent problem-solving skills.
• Excellent organizational skills.
• Strong time management skills.
• Ability to prioritize.
• Ability to multi-task.
• Ability to work effectively with multiple interruptions.
• Microsoft application experience required.
• Ability to work in high stress environments while maintaining composure.
• Minimum of 7 hours keyboarding per day is expected.
• Telephony in a call center environment is required for pre-service operations.
• Ability to diffuse angry customers.
• Ability to handle pressure with excellent verbal communication skills.
• Demonstrated experience dealing effectively and compassionately with sensitive situations.

Nice To Haves

• NAHAM [or HBI] certification and maintaining certification requirements is encouraged.
• Customer service orientation.
• Willingness to partner with colleagues and patients.
• Ability to listen effectively on the telephone or in person and react appropriately to resolve issues and exceed expectations.
• Knowledge of medical terminology.
• Knowledge of diagnostic coding.
• Knowledge of healthcare regulatory requirements, specifically payer related sufficient to facilitate compliant billing and authorization management.

Responsibilities

• Coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities.
• Manages ADT order management activities.
• Provides an exceptional customer service experience for patients, families and visitors.
• Navigates complex regulatory requirements.
• Coordinates activities across multiple disparate information systems to support physician and hospital operations.
• Delivers a caring message in a streamlined, transparent and cohesive process.
• Serves as a mentor and resource for staff, providing support, direction and service recovery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed