Patient Access Navigator I

Cooper University Hospital•Cape May Court House, NJ

About The Position

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor. Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.

Requirements

Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.
Team player with a genuine interest in resolving customer issues.
Ability to analyze issues and quickly identify the best resolution for the situation, solid decision-making skills.
Must demonstrate adaptability and flexibility while working within a fast-paced, ever-changing environment.
Ability to learn new things quickly.
Must have excellent time management and organizational skills.
Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.
Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.

Nice To Haves

Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.
Knowledge of EPIC systems a plus.
Bilingual skills are a plus.

Responsibilities

Provide a single and centralized point of patient access to physician and radiology services across disciplines.
Facilitate patient access throughout Cooper’s provider network.
Deliver an exceptional experience to patients, customers and physicians who contact the Access Center.