Patient Access Navigator I

Cooper University Hospital • Capa May Court House, NJ

2d

About The Position

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management. Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor. They are team players with a genuine interest in resolving customer issues and enjoy interacting and working collaboratively in a team environment. The ability to analyze issues and quickly identify the best resolution for the situation, along with solid decision-making skills, is essential. Must demonstrate adaptability and flexibility while working within a fast-paced, ever-changing environment. Ability to learn new things quickly. Must have excellent time management and organizational skills. Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook. Knowledge of EPIC systems is a plus. Must be able to work varied hours/shifts as business needs change and evolve. Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse. Bilingual skills are a plus. Patient Navigators deliver an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.

Requirements

• Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
• Strong ability to multi-task.
• Technically savvy.
• Service oriented.
• Communicate effectively.
• Consistently display a professional demeanor.
• Team player with a genuine interest in resolving customer issues.
• Enjoy interacting and working collaboratively in a team environment.
• Ability to analyze issues and quickly identify the best resolution for the situation.
• Solid decision-making skills.
• Demonstrate adaptability and flexibility while working within a fast-paced, ever-changing environment.
• Ability to learn new things quickly.
• Excellent time management and organizational skills.
• Strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.
• Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.
• High School diploma or equivalent required.
• Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape.
• Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.

Nice To Haves

• Knowledge of EPIC systems a plus.
• Bilingual skills are a plus.
• Experience in or knowledge of central scheduling, medical terminology, insurance verification, registration, or hospital/physician office is preferred.

Responsibilities

• Provide a single and centralized point of patient access to physician and radiology services across disciplines.
• Facilitate patient access throughout Cooper’s provider network.
• Deliver an exceptional experience to patients, customers and physicians who contact the Access Center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED