Patient Access Manager - ORMC Ed Registration

Orlando Health • Orlando, FL

1d • Onsite

About The Position

Orlando Health is seeking a Patient Access Manager to lead and oversee patient access services across assigned locations with a combined net operating revenue exceeding $200 million. This role involves leading, mentoring, and developing Patient Access teams, managing departmental operations, budgets, and performance metrics, and driving process improvements to enhance patient and physician satisfaction. The manager will also oversee staffing, coaching, performance management, and employee development, ensuring compliance with Orlando Health policies, Joint Commission requirements, and industry standards. Collaboration with leadership, physicians, and operational teams across the organization is a key aspect of this position.

Requirements

• Bachelor's Degree in Business, Healthcare Administration, Finance, or related experience
• 4+ years of Patient Access/Patient Financial Services experience
• 1+ year of supervisory, lead, or preceptor experience required
• Strong leadership, communication, and operational management skills

Responsibilities

• Lead, mentor, and develop Patient Access teams
• Manage departmental operations, budgets, and performance metrics
• Drive process improvements and enhance patient and physician satisfaction
• Oversee staffing, coaching, performance management, and employee development
• Ensure compliance with Orlando Health policies, Joint Commission requirements, and industry standards
• Collaborate with leadership, physicians, and operational teams across the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager