Patient Access Manager, Full Time - Days
About The Position
Responsible for the overall managerial oversight, strategic execution, and operational performance of front-line Patient Access operations supporting the Revenue Cycle. The Manager provides leadership and direction to supervisors, leads, and frontline staff across functions such as patient registration, Emergency Department access, insurance eligibility and benefits verification, authorization and precertification, point-of-service collections, financial clearance, and related patient access workflows. The Manager ensures efficient, accurate, compliant, and patient-centered processes that support timely access to care, optimize reimbursement, and minimize financial risk. The manager demonstrates a strong understanding of healthcare revenue cycle operations and commercial, government, and managed care payers, including Medicare, Medicaid, Managed Medicaid, TRICARE, Medicare Advantage, and Commercial HMO, PPO, and Exchange plans. The Manager oversees workflows related to eligibility, benefit verification, authorization requirements, registration accuracy, coverage validation, patient financial responsibility, and other front-end activities that impact the patient experience and revenue cycle performance.
Requirements
- High school diploma required
- A minimum of 1-3 years of supervisory experience
- A minimum of 2 years of prior revenue cycle experience
Nice To Haves
- Certified Revenue Cycle Representative (CRCR) preferred
- Associates degree in a business or accounting function, or the equivalent is preferred
Responsibilities
- Provides direct oversight of daily operations, staffing, productivity, training, coaching, performance management, workflow optimization, and regulatory compliance while ensuring consistent standards across Patient Access functions.
- Demonstrates advanced knowledge of health insurance plans, payer requirements, benefit structures, and authorization guidelines, with proficiency in utilizing available payer tools and systems to accurately verify eligibility, benefits, network status, and authorization requirements.
- Serves as escalation point for complex or high-risk cases, resolving payer disputes and time-sensitive precertification and insurance verifications issues that staff are unable to resolve independently, often requiring direct payer contact as well as service recovery with patients and our clinical stakeholders.
- Partners closely with clinical, administrative, Revenue Cycle, Managed Care, Information Technology, and other organizational leaders to resolve operational issues, streamline processes, strengthen cross-functional workflows, and achieve organizational goals.
- Monitors operational performance through key performance indicators, work queues, audits, denials, point-of-service collections, registration accuracy, authorization turnaround times, and other departmental metrics to identify trends and drive continuous improvement.
- Develop departmental workflows, policies, standard operating procedures, and staff education programs to support evolving payer requirements, regulatory changes, and organizational initiatives.
- Fosters a culture of accountability, collaboration, service excellence, and continuous improvement while ensuring frontline teams are equipped to deliver accurate, efficient, compassionate, and patient-centered financial access services across the organization.
- Performs additional leadership responsibilities, special projects, reporting, and other duties as assigned
Benefits
- Compensation & Benefits Overview
- The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
- The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis.
- Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity.
- Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
- Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
