Patient Access Manager - Raleigh North Carolina

Acadia Pharmaceuticals Inc.•North Carolina - Remote, NC

6h•$128,000 - $190,000•Remote

About The Position

Acadia Pharmaceuticals is hiring a Patient Access Manager or Senior Patient Access Manager to provide field-based access and reimbursement support to healthcare providers in an assigned territory. The role is a dedicated point of contact for on-label Nuplazid access questions and serves as a liaison among healthcare providers, specialty pharmacies, payers, patients, caregivers, and HUB resources. This is a non-promotional role. Candidates are sought near Wilmington or Raleigh, North Carolina, or Richmond, Virginia; the listing is tagged as remote. The position requires deep expertise in access and reimbursement strategies and the ability to educate provider offices and patients on the prescription and patient access process. The manager coordinates with Acadia customer support services, specialty pharmacies, and field teams, helps address payer and reimbursement issues, and partners across functions to improve the customer experience. Travel may be up to 60%, including independent overnight travel as needed. The Patient Access Manager level offers a stated salary range of $136,000–$170,000, with at least four years of relevant experience required. The Senior Patient Access Manager level offers $152,000–$190,000, with at least seven years of relevant experience, including two years in neurology access or leadership roles. The posting also lists a general salary range of $128,000–$160,000. The position is eligible for discretionary bonuses and equity awards. Acadia offers competitive compensation and benefits to US-based employees.

Requirements

Bachelor’s degree required; a concentration in life sciences is preferred.
Patient Access Manager: at least 4 years of relevant experience in pharmaceutical sales, market access, national accounts, or specialty pharmacy, with deep expertise in access and reimbursement strategies.
Senior Patient Access Manager: at least 7 years of relevant experience, including at least 2 years in neurology access or leadership roles such as market access, patient access, national accounts, sales management, or access leadership.
Strong knowledge of Medicare and field-based healthcare environments is highly preferred.
An equivalent combination of education and directly related job experience may be considered.
Track record of increased responsibilities.
Strong history of successful cross-functional collaboration and demonstrated success leading without authority.
Patient-centric, service-oriented mindset with emotional intelligence, empathy, and empathetic listening skills.
Exemplary interpersonal skills.
Exceptional organizational and time-management skills.
Understand HIPAA rules and regulations related to patient privacy.
Strong written and verbal communication and presentation skills.
Excellent computer skills, including Microsoft Outlook, Excel, Word, and PowerPoint.
Ability to manage expenses within allocated budgets.
Adaptability and openness to change; ability to learn quickly, work flexibly, adjust quickly, and work independently.
Strong enthusiasm and drive to succeed within a team.
Ability to travel up to 60%.
Ability to travel independently overnight and work after hours as required by travel schedule or business needs.
Ability to perform the physical requirements of the role, including occasional lifting or moving of up to 20 pounds.

Nice To Haves

Life sciences concentration in a bachelor’s degree program.
Advanced degree such as RN, MSN, or MBA.
Product launch experience.
Experience working with provider offices, such as a physician practice, patient assistance program, or similar pharmaceutical support program.
For the Senior Patient Access Manager level, experience in neurology access or leadership roles, including at least 2 years in such roles.

Responsibilities

Serve as a subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving.
Educate healthcare providers and patients on navigating the patient access process.
Work proactively with assigned healthcare provider accounts to build and maintain Nuplazid access knowledge among office support staff.
Coordinate with Acadia customer support services, specialty pharmacies, and other field teams to support patient access.
Escalate local payer issues to national account managers.
Simplify complex access issues and collaborate with cross-functional peers to improve the customer experience.
Educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes, and timelines.
Demonstrate knowledge of Acadia Customer Support Programs and serve as the expert in the assigned territory.
Provide in-service education to healthcare provider offices on prescription processes, including prior authorization requirements, specialty pharmacies, and patient resources.
Partner with cross-functional colleagues to address individual healthcare provider needs.
Communicate directly with patients and caregivers, when appropriate, to navigate and clarify the access process.
Manage expenses within allocated budgets.
Travel up to 60%, including overnight travel and after-hours work as required by the travel schedule or business needs.

Benefits

Competitive base salary, discretionary bonus, and new-hire and ongoing equity packages.
Medical, dental, and vision insurance.
Employer-paid life, disability, business travel, and EAP coverage.
401(k) plan with a fully vested company match of 1:1 up to 5%.
Employee Stock Purchase Plan with a 2-year purchase price lock-in.
15+ vacation days.
13–15 paid holidays, including office closure between December 24 and January 1.
10 days of paid sick time.
Paid parental leave benefit.
Tuition assistance.