Patient Access Manager
About The Position
At Lakewood Health System, every exceptional patient experience begins with access. We are seeking a collaborative, strategic leader to oversee Patient Access services while driving operational excellence, improving the patient experience, and supporting strong financial performance. The Patient Access Manager provides leadership for scheduling, registration, insurance verification, referrals, and provider scheduling optimization. This role partners closely with clinic operations, Patient Financial Services, Clinical Informatics, Information Technology, providers, and leadership to improve workflows, enhance patient access, and lead system-wide process improvements.
Requirements
- Associate degree in Healthcare Administration, Business Administration, Healthcare Management, or related field required; Bachelor's degree preferred.
- Three years of healthcare operations, patient access, scheduling, registration, or revenue cycle experience required.
- One year of leadership experience required.
Nice To Haves
- Experience leading projects or process improvement initiatives preferred.
- Epic or electronic health record experience preferred.
- A collaborative leader and relationship builder.
- Organized with strong project management skills.
- Data-driven and focused on continuous improvement.
- An effective communicator who partners well across departments.
- Passionate about improving patient access and delivering exceptional service.
Responsibilities
- Lead, coach, and develop a high-performing Patient Access team.
- Oversee scheduling, registration, insurance verification, and referral operations.
- Optimize provider schedules and workflows to improve access and efficiency.
- Monitor key performance indicators and implement process improvements.
- Lead cross-functional projects focused on operational excellence and patient experience.
- Collaborate with Revenue Cycle, IT, Clinical Informatics, and clinic leaders to improve front-end revenue cycle performance and data integrity.
- Support implementation of new technologies and workflow enhancements.
Benefits
- Generous Planned Time Off & Wellness Time Off
- 401K Match
- Annual tuition assistance of $2,000 per year
- Best-in-region employer HSA contributions
- Employer paid premiums for individual-only healthcare coverage!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
