Patient Access Manager I

Conifer Health Solutions•San Antonio, TX

1d•Onsite

About The Position

Responsible for leading all daily Patient Access operations. Assists in preparation for both short and long range planning recommendations for all Registration Process areas including: pre-service and point-of-service financial clearance activities and Patient Access functions. Actively practice budget/cost management. Develop and implement action plans as identified. Manages all operational metrics to ensure the department meets client and Conifer goals including, but not limited to Service Level Agreements and budgetary guidelines. Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set. Enforces departmental policies, practices, procedures and work rules in accordance with approved hospital policies and assists in the development of new policies according to hospital and corporate guidelines. Consistently communicates appropriate information to staff and provides feedback to Director and CFO. Communicates deficits and problems to supervisor with recommended solutions for improvements.

Requirements

Excellent interpersonal and organizational skills
Demonstrated leadership and management abilities
Thorough knowledge of computer systems in Health Care Information System
Clear understanding of Revenue Cycle Management and Regulatory Agencies
Ability to receive and express detailed information through oral and written communications
Strong knowledge and ability to drive operational metrics
High School Diploma or equivalent
Extensive knowledge of relationship between Admitting, Clinical Areas, Financial Areas, and pre-service and point-of-service financial clearance activities

Nice To Haves

College degree preferred
3-5 years of Health Care Supervisory experience preferred

Responsibilities

Lead all daily Patient Access operations.
Assist in preparation for short and long-range planning recommendations for Registration Process areas, including pre-service and point-of-service financial clearance activities and Patient Access functions.
Practice budget/cost management and develop/implement action plans.
Manage all operational metrics to ensure the department meets client and Conifer goals, including Service Level Agreements and budgetary guidelines.
Manage staffing activities, including documentation, identification of needs, selection, wage/salary activities, orientation, and training.
Grow and mentor supervisors, ensuring staff engagement and commitment to strategy, mission, and goals.
Communicate proactively and positively with direct supervisor for personal growth.
Enforce departmental policies, practices, procedures, and work rules.
Assist in the development of new policies according to hospital and corporate guidelines.
Communicate appropriate information to staff and provide feedback to Director and CFO.
Communicate deficits and problems to supervisor with recommended solutions.