Patient Access Manager - Emergency Department

Huron Consulting Services•Chicago, IL

4d•Onsite

About The Position

Huron partners with Baystate Health to manage and optimize Revenue Cycle operations across the health system, driving operational excellence, financial performance, and an exceptional patient experience. As the Patient Access Manager - Emergency Department, you will provide strategic and operational leadership for all Emergency Department registration and front-end revenue cycle functions, ensuring efficient patient throughput, registration accuracy, regulatory compliance, and revenue integrity. Working collaboratively with Baystate Health and Huron leadership, you will lead high-performing teams, implement best practices, leverage technology and data-driven insights, and drive initiatives that improve both patient access and financial outcomes.

Requirements

U.S. work authorization required
Bachelor's degree required
Proficient in Microsoft office (Word, PowerPoint, Excel)
Direct Supervisory Experience required
Patient Access experience required
5+ years of healthcare operations experience

Nice To Haves

1-3 years in a leadership capacity preferred

Responsibilities

Manage daily Emergency Department Patient Access operations, ensuring efficient patient registration, eligibility verification, point-of-service collections, and accurate demographic and insurance data capture.
Monitor and improve key operational metrics related to registration quality, patient throughput, financial clearance, productivity, and revenue cycle performance.
Lead, coach, and develop Patient Access staff through performance management, training, workforce planning, and employee engagement initiatives.
Collaborate with clinical, operational, and revenue cycle stakeholders to identify and implement process improvements that reduce denials, improve revenue capture, and enhance the patient experience.
Ensure compliance with organizational policies, regulatory requirements, EMTALA standards, patient privacy regulations, and revenue cycle best practices.
Support staffing, scheduling, and resource allocation activities to maintain service levels and meet departmental performance expectations.
Partner with Baystate Health and Huron leadership to support strategic initiatives, operational change management efforts, and continuous improvement programs across Emergency Department Patient Access functions.