Patient Access Liasion - Remote

GRIFOLS, S.A.•Home Office, UT

1d•$110,000 - $130,000•Remote

About The Position

The role of the Patient Access Liaison (PAL) is to minimize access and reimbursement barriers for patients and providers to Prolastin-C. They will accomplish this by executing the market access reimbursement plan in the assigned geographic area with physicians, office staff and institutional customers. The PAL will work closely with internal and external partners including HCPs and their staff, Market Access, Sales and SP/Hub partners in the field, supporting accounts in resolving reimbursement issues and concerns. The PAL is expected to have a deep working knowledge of both public and private payer policies within their market, as it relates to Prolastin-C coverage and access. This position will serve as subject matter expert on payer/reimbursement matters, patient services and pharmacy processes and requirements. This role covers multiple East Coast regions including the Northeast, Mid-Atlantic and part of the South Atlantic Regions. For this role to be remote you have to be located near a major airport in one of the following states: Northeast: ME, NH, VT, MA, RI, CT. Mid-Atlantic: NJ, NY, PA, DE, MD. South Atlantic: VA, WV, NC, SC, GA

Requirements

Extensive knowledge of medication access channels.
Strong functional knowledge of specialty pharmacy and health insurance and benefits with a demonstrated expert understanding of insurance eligibility benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and free product programs
Proven ability to thrive in both an independent setting and within a collaborative cross functional environment
Ability to travel and cover large multistate geography territories; > 50% travel required
2 years of rare disease, specialty pharmacy, pharma and/or biopharmaceutical experience.
1- 2 years of experience calling on field-based customers and proven ability to build strong relationships with healthcare professionals.

Nice To Haves

Advanced degree or PharmD preferred

Responsibilities

Proactively educate prescriber office personnel on the Prolastin Direct program and processes to facilitate patient access via in person and virtual interactions
Champion and manage the appropriate utilization of patient support services and reimbursement programs to ensure compliance with legal and regulatory requirements
Demonstrate deep knowledge in reimbursement and access across patient support offerings and be the subject matter expert in the geography.
Collaborate closely with the payor team to understand payer policies and facilitate patient access.
Ensure providers understand prior authorization requirements, appeals processes and clinical criteria, including technology options for electronic submission of PA, Letter of Medical Necessity, appeals, step edits, formulary exception requests and provides support for other related coverage issues and documentation requirements.
Enhance awareness and understanding of patient support offerings and specialty pharmacy (SP) processes. Ensure these solutions are optimized to support the patient journey and deliver excellent patient and provider experience.
Reactively address patient specific issues and provide issue resolution across geography
Closely collaborate with the Hub/SP account management team to directly solve any customer-related issues.
Builds productive, professional relationships with customers in targeted accounts to address market access issues.