Patient Access Liaison 1 - (PT, Eve)

Northwell Health•Danbury, CT

6d•Onsite

About The Position

This position at Danbury Hospital is a Part-Time role, working 20 hours per week with an evening shift. The schedule includes two 6-hour shifts Monday-Friday from 5:00 PM to 11:30 PM, and one 8-hour shift every other weekend (Saturday/Sunday) from 3:30 PM to 12:00 AM and 5:00 PM to 1:30 AM. Northwell is a large not-for-profit health system in the Northeast, serving New York and Connecticut with numerous hospitals and outpatient facilities. The Patient Access Liaison facilitates patient flow from scheduling through registration check-in, aiming for a "one touch" experience. This role is responsible for gathering demographic and financial information, identifying payment sources, performing registration, verifying insurance eligibility, collecting patient liability, scheduling, and providing service estimates. The position also involves processing patient financial liability payments. Working hours may include weekends, evenings, overnights, and holidays.

Requirements

HS Diploma with minimum of 2 years job related experience.
Basic MS Word & MS Excel.
Customer Service and organizational skills.

Nice To Haves

Associate degree with 6 months job-related experience.
Minimum Experience of 1 year preferred in a job-related experience.
National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Responsibilities

Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner.
Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status.
Acknowledges and assists patients with special needs and respects confidentiality.
Responds to telephone calls according to established customer service standards.
Provides requested information to callers.
When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.
Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification.
Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs.
May initiate contact to patients to obtain additional information or confirm scheduled appointments.
Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.
Performs insurance eligibility verification and executes payor requirements as needed.
Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
Provides estimates for services when appropriate, communicates and actively solicits patient liability.
Enters testing orders in the appropriate system when necessary.
Requires an understanding of coding, procedural protocols, and the charge description master.
Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications.
Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures.
Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.
Performs other duties as assigned.