Patient Access Liaison (Indianapolis, IN)

Compass Pathways

9d•$180,000 - $200,000•Remote

About The Position

The Patient Access Liaison (PAL) is a field-based role responsible for the site-level execution of Compass Pathways' patient engagement strategy. This involves supporting REMS certification, enhancing site access readiness, and providing compliant education on coverage and reimbursement to healthcare stakeholders. The PAL acts as a patient access resource, assisting sites with treatment logistics, identifying information gaps, addressing patient access barriers, and ensuring operational readiness for REMS requirements, specialty pharmacy, distribution, and external support processes. The role also focuses on strengthening account and stakeholder relationships, collaborating with internal teams, maintaining CRM documentation, and adhering to non-promotional role boundaries. Additionally, the PAL is expected to share field insights and suggest process improvements.

Requirements

Minimum of 3 years of experience in field reimbursement, patient access, and case management within pharmaceutical, biotechnology, or specialty healthcare.
Required experience navigating a healthcare ecosystem.
Experience supporting access and reimbursement processes, specialty pharmacy programs, patient support services, coverage, benefit verification, prior authorization, appeals, affordability programs, and compliant access resources.
Experience helping sites and stakeholders support patient progression from referral through treatment initiation by identifying barriers, connecting resources, and reinforcing treatment readiness and next steps.
Experience partnering with treatment sites to assess needs, strengthen workflows, and build trusted account and stakeholder relationships.
Strong planning, organization, accountability, and disciplined execution skills.
Ability to use data and field insights to anticipate and address access challenges across multiple accounts and priorities.
Experience collaborating compliantly with matrix partners while maintaining appropriate role boundaries, communicating access barriers and field insights, and balancing stakeholder needs with patient-centered execution.
Bachelor’s degree required.
Valid driver’s license required.
Ability and willingness to travel within an assigned geography, including travel by air and car, with travel estimated to be 50% or more.
Candidate must reside within 25 miles of the assigned territory border(s).
Must have employment rights in the country to which you are applying (no visa sponsorship).

Responsibilities

Educate sites on REMS site certification activities and patient REMS enrollment processes, including applicable operational requirements.
Support site access workflows following REMS certification, strengthen account and stakeholder relationships, and help ensure operational readiness for therapy delivery while streamlining the patient journey.
Provide compliant and proactive education to site and office personnel regarding coverage, coding, payment, reimbursement, benefit investigations, claims, prior authorizations, appeals, and access processes.
Educate on appropriate case management processes for consented patients, including compliant use of patient healthcare information, benefit investigations, benefit verifications, prior authorizations, appeals, and affordability program navigation.
Identify and troubleshoot case-level access barriers through appropriate buy-and-bill, specialty pharmacy, HUB, and other approved support pathways.
Coordinate patient treatment logistics and scheduling across REMS requirements, HUB, specialty pharmacies, distribution partners, and other external support networks.
Receive and act upon referrals and handoffs from Sales and Site of Care Account Leads regarding site readiness, account economics discussions, and case-level access challenges.
Maintain accurate, compliant, and timely documentation of account activities, case interactions, and resolution outcomes within the CRM system to support cross-functional visibility and coordination.
Develop, maintain, and execute account-level business plans that reflect site access priorities, stakeholder needs, operational readiness, and patient access opportunities within the assigned geography.
Refrain from engaging in promotional activities, product promotion, or commercial sales discussions.