Patient Access Liaison 1 - Per Diem

Northwell Health•Danbury, CT

16h

About The Position

At Danbury Hospital, the Patient Access Liaison facilitates patient flow through the system from scheduling through registration check-in, aiming to provide a one-touch registration and scheduling experience. The role gathers demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Duties include registration, insurance eligibility verification, patient liability collection, scheduling, admitting, providing service estimates when appropriate, and processing patient financial liability payments. This is a per-diem position requiring at least 32 hours or four 8-hour shifts within a four-week schedule, including 16 weekend hours. Shifts vary and may include weekends, evenings, overnights, and holidays. The role requires a high school diploma and at least two years of job-related experience; an associate degree with six months of related experience is preferred. Basic MS Word and Excel skills, customer service skills, and organizational skills are required. A NAHAM certification within one year of hire is desired. The position involves medium-to-heavy physical effort, potentially exerting up to 35 pounds of force, and some occupational risk and exposure to dirt, odors, noise, and human waste. Salary range is $19.57–$21.63 per hour. Available benefits include a 401(k) retirement plan and wellness programs; benefits for union positions may vary under applicable collective bargaining agreements.

Requirements

High school diploma and a minimum of two years of job-related experience.
Basic MS Word and MS Excel skills.
Customer service and organizational skills.
Ability to meet a per-diem commitment of at least 32 hours or four 8-hour shifts within a four-week schedule, including 16 hours worked on weekends.

Nice To Haves

Associate degree with six months of job-related experience.
At least one year of preferred job-related experience.
National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Responsibilities

Greet patients, physicians, staff, coworkers, and guests promptly and professionally; check patients into the system and direct them based on appointment location, financial clearance, and counseling status.
Acknowledge and assist patients with special needs while respecting confidentiality.
Respond to telephone calls according to customer service standards and provide requested information; when scheduling, use best practices and workflow improvements to help reduce abandoned calls, call length, and average speed to answer.
Search for and select patients accurately in the hospital system according to Patient Identification procedures, maintaining the integrity of the Electronic Master Patient Index (EMPI).
Establish and schedule service appointments accurately using designated scheduling systems and clinical EMRs; contact patients when needed to obtain information or confirm appointments.
Perform registration functions and enter complete and accurate demographic and financial information to help secure payment for services.
Verify insurance eligibility and meet payor requirements, including initiating online eligibility transactions and contacting payors for billing information, authorization, or service scripts when appropriate.
Provide service estimates when appropriate, communicate patient liability, and actively solicit payment.
Enter testing orders in the appropriate system when necessary, applying knowledge of coding, procedural protocols, and the charge description master.
Obtain signatures for required organizational, state, and federal consents and notifications.
Remain compliant, current, and knowledgeable regarding department policies and procedures.
Fulfill position-related compliance responsibilities, including HIPAA, EMTALA, and the Patient Bill of Rights.
Perform other duties as assigned.