Patient Access Lead

UCHealth•Colorado Springs, CO

3d•Onsite

About The Position

The Patient Access Lead leads team members in an assigned area or function by demonstrating and providing advanced knowledge of job responsibilities. The role performs the responsibilities of the underlying job and guides team members in handling complex or novel issues. It requires critical thinking, decisive judgment, minimal supervision, and the ability to work effectively in a fast-paced environment and take appropriate action. This is a full-time, onsite position at UCHealth Memorial Hospital Central in Colorado Springs, Colorado, in the SRSS Patient Access department. The schedule is 80 hours per two-week pay period on day shift. Pay is $21.49–$27.94 per hour, dependent on relevant experience.

Requirements

High school diploma or GED.
One year of relevant experience.

Responsibilities

Assist with developing, implementing, and evaluating departmental policies and procedures.
Mentor, monitor, coach, and evaluate team members' performance, especially productivity and quality management.
Help coordinate services, prioritize assignments and workflow, and promote situational decision-making and problem-solving.
Perform the responsibilities of the underlying job.
Take responsibility for or guide team members in handling complex or novel issues.
Use critical thinking and decisive judgment, work with minimal supervision, and take appropriate action in a fast-paced environment.

Benefits

Performance bonus, including a three-year incentive bonus.
Annual merit pay increase based on performance.
Annual market reviews and base-pay adjustments as needed.
Medical, dental, and vision coverage.
24/7 mental health and well-being support for employees and dependents.
Discounted gym memberships and fitness resources.
Free Care.com membership.
Voluntary benefits, including accident, critical illness, group legal, identity theft protection, pet, auto, and home insurance, and employee discount programs.
Paid time off, paid family and medical leave, and leaves of absence.
Employer-provided basic life and accidental death and dismemberment coverage, with buy-up options.
Employer-provided short- and long-term disability coverage, with a buy-up option.
403(b) retirement plan with employer matching contribution; an additional 457(b) plan may be available.
Flexible spending accounts for health care and dependent day care; a health savings account is available with enrollment in a high-deductible medical plan.
Access to academic degrees and certificate programs.
Tuition support for eligible education programs, including up to 100% of tuition, books, and fees for specific degrees, or other programs with up to $10,000 per year prepaid or up to $5,250 per year in tuition reimbursement.
Access to LinkedIn Learning and internal professional development opportunities.
Free assistance navigating the Public Service Loan Forgiveness program and submitting federal student loans for forgiveness.