Patient Access Lead

UnitedHealth Group•Chandler, AZ

1d•$20 - $36•Onsite

About The Position

The Patient Access Lead functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider’s practice. The primary role is to organize the practice’s daily activities and paperwork. This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours. Dayshift will be determined. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours during training will be 8am to 4:30pm AZ Time , Monday - Friday.

Requirements

2+ years of experience analyzing and solving complex customer problems
1+ years of Patient Access and/or Patient Registration experience
Ability to work 100% onsite at 1955 W FRYE RD in Chandler, AZ
Ability to have flexibility to work any of our Dayshift schedules which will be determined. It may be necessary, given the business need, to work occasional overtime
Must be 18 years of age OR older

Nice To Haves

1+ years of experience with prior authorizations
1+ years of team lead experience in patient access
Experience with EPIC program
Experience with Microsoft Office products
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification

Responsibilities

Leads or coordinates shift operations of assigned activities, resources, and staff
Serves as a technical or functional resource and performs similar duties with staff
Assigns, monitors, and reviews progress of work. Monitors and reports compliance with policies and/or procedures
Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance
Identifies and corrects any errors found in the registration information
Makes decisions on behalf of PAS management in their absence related to PAS policies and procedures
Explains the Payment and Billing Assistance Program to all patients regardless of financial concerns or limitations
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
Provides feedback to direct manager for implementation of process improvements, as evidenced by quality audits, trends and completed process improvement action items
Works on Special Projects as needed
Performs the duties of a Patient Access Specialist