Patient Access Lead - FT, Day (7A-3:30P) - Cherry Hill ED

Thomas Jefferson University • Cherry Hill, NJ

13d • Onsite

About The Position

Provides day-to-day support to Patient Access Representatives, acting as a subject matter and technical expert. Ensures that staff offer a positive patient experience, demonstrating effective communication and customer service skills. Trains and educates staff on accurate order entry, demographic and insurance information, including authorizations, referrals, and medical necessity. Ensures staff compliance with departmental and institutional protocols, including collecting out-of-pocket liability from patients. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Ensures timely, efficient, and accurate registration processes are followed by staff, excelling in all functions performed by staff. Keeps current on insurance tip sheets and workflow updates, ensuring regulatory and compliance requirements are met. Distributes work assignments, performs daily QA on a sample of registrations, provides feedback on deficiencies, and coaches for performance improvement. Backfills for staff during meal breaks, scheduled PTO/ETO, or unscheduled absences. Demonstrates a professional demeanor, fostering positive interactions. Trains new hires and provides real-time coaching and feedback on workflow changes or quality errors. Achieves individual and team performance metrics. Interacts with a diverse patient base while ensuring door-to-doctor time is maintained. Rotates assignments to all points of service within Patient Access (Outpatient Registration and Emergency Department).

Requirements

• High School Diploma or GED
• 3 years of patient registration experience
• Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements
• Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner
• Demonstrates the ability to provide feedback and coaching
• Strong verbal and written communication and customer service skills

Nice To Haves

• Previous experience working in a physician’s office or hospital registration setting strongly preferred
• HFMA Certifications preferred

Responsibilities

• Provides day-to-day support to Patient Access Representatives.
• Acts as a subject matter and technical expert.
• Ensures that staff offer a positive patient experience to patients and families.
• Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership.
• Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity.
• Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out-of-pocket liability from patients.
• Ensures timely, efficient, and accurate registration processes are followed by staff.
• Keeps current on insurance tip sheets and workflow updates.
• Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
• Distributes work assignments, daily QA's a sample of registrations to ensure overall accuracy, provides feedback on deficiencies.
• Coaches and tracks for performance improvement, daily.
• Backfills for staff during meal breaks.
• Covers scheduled PTO /ETO or unscheduled absences, as needed.
• Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity.
• Provides real-time coaching and feedback to staff on any workflow changes or quality errors.
• Achieves individual and team performance metrics.
• Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait times.
• Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department.)

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits
• tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED