Patient Access Lead: Registration ECU

Hoag•Newport Beach, CA

12d

About The Position

The Patient Access Lead is responsible for adhering to Federal, State, and Local guidelines and works directly with patients and clinical teams to support the delivery of services. Responsibilities include, but are not limited to registration, scheduling, insurance verification, collection of patient payments, enhancing the patient experience, and communicating with internal departments. The Patient Access Lead is proficient in applications and systems such as EPIC, Passport, LBI (Patient Tracking), PassagePoint (visitor management) and other supporting information systems. The Patient Access Lead has extensive knowledge of all registration functions within their supported area. They respond appropriately to inquiries and complaints, troubleshoot and resolve issues independently, ensure office equipment is functioning properly, including placing service calls when needed and performing audits of hospital accounts to ensure insurance accuracy and quality. The Patient Access lead promotes and maintains a safe and supportive working environment for all staff. The Patient Access lead is expected to support multiple sites based on department/operational need(floating) which may include travel to another campus or site not listed as their home location. The Patient Access Lead supports the daily operations by applying technical, creative, and critical‑thinking skills. The Patient Access Lead also participates in QA activities, training, and productivity support for Patient Access level I, II, and III team members. They act as a resource, provide problem‑solving assistance, and make operational decisions in the absence of the supervisor. The Patient Access Lead handles complex accounts and higher volumes, serves as a Subject Matter Expert (SME), and supports departmental projects and organizational initiatives. Assist with employee scheduling/call outs. Additional duties may be assigned as needed.

Requirements

High School diploma or equivalent
Minimum three (3) years clerical experience, medical terminology, including filing, computer skills and basic telephone skills
Minimum three (3) years medical front office experience, preferably within an acute healthcare system environment
High level of computer keyboarding skills for data input
Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel

Nice To Haves

One (1) year supervisory experience preferred
Associates degree or equivalent experience preferred

Responsibilities

Registration
Scheduling
Insurance verification
Collection of patient payments
Enhancing the patient experience
Communicating with internal departments
Responding to inquiries and complaints
Troubleshooting and resolving issues independently
Ensuring office equipment is functioning properly, including placing service calls when needed
Performing audits of hospital accounts to ensure insurance accuracy and quality
Promoting and maintaining a safe and supportive working environment for all staff
Supporting multiple sites based on department/operational need (floating)
Applying technical, creative, and critical-thinking skills to support daily operations
Participating in QA activities, training, and productivity support for Patient Access level I, II, and III team members
Acting as a resource, providing problem-solving assistance, and making operational decisions in the absence of the supervisor
Handling complex accounts and higher volumes
Serving as a Subject Matter Expert (SME)
Supporting departmental projects and organizational initiatives
Assisting with employee scheduling/call outs