Patient Access Lead/Coordinator

Neighborhood Health Association • Toledo, OH

32d • Onsite

About The Position

Join our team as a Patient Access Coordinator, where you’ll play a pivotal role in ensuring seamless patient experiences while supporting the operational success of our organization. Under the guidance of the Patient Access Manager, you’ll oversee critical patient access functions, lead a dedicated team, and contribute to process improvements that enhance quality and efficiency—all while embodying NHA’s mission, policies, and standards.

Requirements

• Associate’s degree in business preferred (not required).
• 2+ years in a medical/clinical office, with hands-on expertise in computerized registration systems and supervisory roles.
• Knowledge of medical terminology and billing practices.
• Proven ability to schedule appointments with precision.
• Strong leadership, planning, and multitasking skills in a fast-paced environment.
• Exceptional communication (written, verbal, and public speaking) and customer service abilities.
• Professionalism, discretion, and a keen eye for detail.
• Comfort guiding and supporting registration staff while managing priorities.
• Ability to build rapport with diverse individuals and thrive under pressure.

Responsibilities

• Lead Front-End Operations: Deliver exceptional customer service, oversee accurate patient registration in our electronic system, and ensure precise Time of Service (TOS) payment collections.
• Support Financial Access: Verify insurance on-site, provide financial counseling, and analyze documents to determine sliding fee eligibility.
• Drive Quality & Accountability: Audit staff schedules, productivity, and accuracy; generate reports using computer programs; and recommend actionable improvements.
• Collaborate Across Teams: Partner with billing and healthcare teams to ensure smooth operations and high-quality service delivery.
• Manage Special Projects: Take ownership of assigned initiatives by setting objectives, prioritizing tasks, and collaborating with others to achieve impactful results.
• Innovate & Improve: Study and redesign processes to boost efficiency and quality, contributing to new program launches and organizational growth.
• Enhance Our Reputation: Embrace new challenges, solve problems creatively, and add value to every task you undertake.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees