Patient Access Intake Rep (Revenue Cycle Specialist Front-End)
About The Position
Join Southcoast Health, a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island. Southcoast Health provides inclusive, ethical workplaces where highly skilled caregivers offer world-class, comprehensive healthcare close to home. This role is for a Revenue Cycle Specialist Front-End, focusing on patient registration, insurance verification, pre-registration, and point of service collections. The position requires ensuring accurate patient data, educating patients on financial responsibilities, and handling financial counseling referrals, Medicare compliance, valuables management, and morgue coordination. The role also involves customer service, regulatory compliance, and collaboration with clinical and revenue cycle teams, with required on-site coverage at public arrival desks and the Emergency Department.
Requirements
- Equal to completion of four years of high school plus additional courses or training required.
- Demonstrated excellent communication & interpersonal skills.
- Strong computer skills including medical based programs.
- Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.
Nice To Haves
- Associate's Degree preferred.
- Medical Terminology Certificate preferred.
- Proficiency with Word, Excel, and other software programs preferred.
- Over three years related health care experience including working with third party payers preferred.
- CHAM (Certified Healthcare Access Manage) or CHAA (Certified Healthcare Access Associate) encouraged.
Responsibilities
- Handles patient registration, Insurance verification, pre-registration, and point of service collections.
- Ensures accurate patient data.
- Educates patients on financial responsibilities.
- Provides financial counseling referrals.
- Manages Medicare compliance (IM and MOON forms).
- Handles valuables management and morgue coordination.
- Provides customer service.
- Ensures regulatory compliance.
- Collaborates with clinical and revenue cycle teams.
- Provides on-site coverage at public arrival desks and the Emergency Department.
Benefits
- Competitive pay and comprehensive benefits package
- Generous Earned Time Off Package
- Employee Wellbeing Program
- 403B Retirement Plan with company match
- Tuition assistance / Federal Loan Forgiveness programs
- Professional growth opportunities and customized leadership training
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
