Patient Access Intake Rep (Revenue Cycle Spec Front-End)

Southcoast Health System•New Bedford, MA

2d•Onsite

About The Position

Join Southcoast Health, a not-for-profit, charitable health system with multiple hospitals, clinics, and facilities throughout Southeastern Massachusetts and Rhode Island. We are searching for a talented Revenue Cycle Specialist Front-End to join our team. This role is crucial for patient registration, insurance verification, pre-registration, and point-of-service collections, ensuring accurate patient data and educating patients on financial responsibilities. We offer a culture of well-being, competitive pay, comprehensive benefits, and opportunities for professional growth. Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row.

Requirements

Equal to completion of four years of high school plus additional courses or training required.
Demonstrated excellent communication & interpersonal skills.
Strong computer skills including medical based programs.
Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

Nice To Haves

Associate's Degree preferred.
Medical Terminology Certificate preferred.
Proficiency with Word, Excel, and other software programs preferred.
Over three years related health care experience including working with third party payers preferred.
CHAM (Certified Healthcare Access Manager) or CHAA (Certified Healthcare Access Associate) encouraged.

Responsibilities

Handles patient registration, insurance verification, pre-registration, and point of service collections.
Ensures accurate patient data.
Educates patients on financial responsibilities.
Provides financial counseling referrals.
Manages Medicare compliance (IM and MOON forms).
Handles valuables management and morgue coordination.
Provides customer service.
Ensures regulatory compliance.
Collaborates with clinical and revenue cycle teams.
Provides on-site coverage at public arrival desks and the Emergency Department.