Patient Access I - Emergency Dept

Mass General Brigham•Dover, NH

2d•$18 - $25•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This role will be responsible for registering patients in the emergency room. Must have excellent customer service skills and attention to detail. The Patient Access representative will be responsible for the scheduling and registration functions for Wentworth Douglass Health Systems (WDHS). The individual specializes in providing exceptional customer service, creating new patient medical records, verifying insurance eligibility, collecting demographic information and offering applicable documents. The Patient Access representative must be able to hold in-depth financial conversations with patients in order to provide cost transparency and improve financial success of the organization. The Patient Access representative is typically the first point of contact for patients entering WDHS and is responsible for managing both in and outbound calls as well as scheduling and registering patients for services utilizing enterprise-wide computer-based systems. All Patient Access staff will effectively communicate and collaborate with both internal and external customers in a team environment to ensure effective and accurate patient scheduling, registration, billing and ultimately the overall financial success of the organization. In addition, they will maintain a focus on customer service and patient confidentiality as well as Key Performance Indicators (KPI) to align with WDHS and Partners Revenue Cycle Patient Access Standards.

Requirements

Excellent customer service skills.
Attention to detail.
Ability to hold in-depth financial conversations with patients.
Ability to manage both in and outbound calls.
Ability to schedule and register patients for services utilizing enterprise-wide computer-based systems.
Ability to effectively communicate and collaborate with both internal and external customers in a team environment.
Focus on customer service and patient confidentiality.
Familiarity with Key Performance Indicators (KPI).

Responsibilities

Registering patients in the emergency room.
Scheduling and registration functions for Wentworth Douglass Health Systems (WDHS).
Providing exceptional customer service.
Creating new patient medical records.
Verifying insurance eligibility.
Collecting demographic information.
Offering applicable documents.
Holding in-depth financial conversations with patients to provide cost transparency and improve financial success.
Managing both in and outbound calls.
Scheduling and registering patients for services utilizing enterprise-wide computer-based systems.
Effectively communicating and collaborating with both internal and external customers in a team environment.
Maintaining a focus on customer service and patient confidentiality.
Aligning with Key Performance Indicators (KPI) to align with WDHS and Partners Revenue Cycle Patient Access Standards.