Patient Access Front Desk Scheduler, Center For Hematology & Oncology, FT, 8A-4:30P
About The Position
The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Requirements
- High School, Cert, GED, Trn, Exper.
- For internal staff: A minimum of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.
- Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.
- Exceeds departmental KPIs.
- Maintains a positive attitude, is self-motivated, and encourages others.
- Identified as a team player and cross-trained in multiple areas/product lines/practices to substitute all staff positions as needed.
- For external staff: Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.
- Complete and pass the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
- Minimum Required Experience: 1 Year patient access experience strongly preferred.
Nice To Haves
- Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines, etc.)
- Understanding of insurance contracts and scheduling guidelines/protocols
- Microsoft Office products
- Knowledge of EMR applications
- Knowledge of medical terminology
- Bilingual English, Spanish/Creole preferred
Responsibilities
- Scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments)
- Obtaining and verifying necessary demographic and insurance information
- Registering patients and entering data into scheduling system
- Meeting individual quality metrics in a call center environment
- Assisting in supporting go lives and different departmental initiatives, including onboarding and training team members
- Participating in departmental committees/champion opportunities
- Practicing the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members
Benefits
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
