Patient Access Emergency Midnight Coordinator

Sanford Health•Iron Mountain, MI

1d•$21 - $28•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Marshfield Medical Center-Dickinson is seeking a motivated, detail-oriented candidate to join our Emergency Services team. This role works closely with our team of clinical staff to manage switchboard and department call intake, register patients, post patient billing charges, set up transports, facilitate consults between Physicians, and manage paperwork for Physicians and Nurses. We value candidates who are accustomed to multitasking, comfortable utilizing computers, are able to thrive in a fast-paced environment, and have great customer service skills. We offer one-on-one training, a supportive team, and a comprehensive benefits package. If you desire to be part of a healthcare team dedicated to providing optimal care and customer service, we'd encourage you to apply! Summary The Patient Access Emergency Midnight Coordinator obtains patient-specific data, operates the facility telecommunication system, addresses phone traffic requests, monitors and utilizes proper emergency responses from Emergency Department, and performs general clerical tasks. Job Description Obtains complete and correct patient demographic information and inputs into the Health Information Management System for patients to obtain hospital services. Ensures that Emergency Chart charge entry and discharges are completed accurately and in a timely manner. Assists with the collection of copays in the Emergency Department. Monitors the hospital alarm system and operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests. Receives and directs patients and visitors. Defines, captures, analyzes, transforms, transmits, and reports patient-specific data and information related to department processes, patient care processes, and outcomes. Performs Health Unit Coordinator duties within the Emergency Department. Provides assistance and support to clinical staff and providers while coordinating smooth patient flow processes and the transfer of patients to external facilities. May be called upon to train new staff on all aspects of job requirements. Performs various clerical and system functions in a Registration/Switchboard/HUC capacity as assigned and needed. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role specific functions. Other duties as assigned.

Requirements

Two years of customer service experience
Demonstrate excellence in customer service and professional conduct
Excellent communication skills and empathy while dealing with patients/families
Possess and display a sense of responsibility to finalize tasks
Ability to multitask and prioritize under pressure and in a fast-paced environment
Ability to provide optimal care and customer service to patients and families

Nice To Haves

Healthcare-related customer service experience is preferred

Responsibilities

Manage switchboard and department call intake
Register patients
Post patient billing charges
Set up transports
Facilitate consults between Physicians
Manage paperwork for Physicians and Nurses
Obtain patient-specific data
Operate the facility telecommunication system
Address phone traffic requests
Monitor and utilize proper emergency responses from Emergency Department
Perform general clerical tasks
Input patient demographic information into the Health Information Management System
Ensure Emergency Chart charge entry and discharges are completed accurately and in a timely manner
Assist with the collection of copays in the Emergency Department
Monitor the hospital alarm system
Receive and direct patients and visitors
Define, capture, analyze, transform, transmit, and report patient-specific data and information related to department processes, patient care processes, and outcomes
Perform Health Unit Coordinator duties within the Emergency Department
Provide assistance and support to clinical staff and providers
Coordinate smooth patient flow processes
Coordinate the transfer of patients to external facilities
Train new staff on all aspects of job requirements
Perform various clerical and system functions in a Registration/Switchboard/HUC capacity as assigned and needed
Maintain regular attendance
Review and meet ongoing competency requirements of the role