PATIENT ACCESS EC

Phoebe Putney Health System

1d•Onsite

About The Position

Interview and register patients or their representative for services. Provide hospital personnel, patients and their families with a seamless and efficient registration experience. Collect accurate patient demographics and insurance information to be used for billing and reimbursement purposes. Analyze and disseminate Physician orders to appropriately match services to the planned admission. All registration related tasks are performed to support the creation of the patient's financial record. Responsible for educating patients and designated individuals on their rights and responsibilities as a hospital patient and or guarantor, as well as securing all federal and state mandated forms (i.e., self-pay forms, Joint Commission, HIPAA, Advance Directives, waivers, Advance Beneficiary Notices, Medicare Secondary Payer Questionnaire, etc.). Verifies eligibility of insurance and other forms of reimbursement along with collecting money due at the point of service. All staff will be cross-functionally trained to support all areas of registration.

Requirements

High School Diploma or GED (Required)
1 - 2 years Experience in a Health-Related Field (Hospital or Physician's Office) (Required)

Nice To Haves

2 year / Associate Degree (Preferred)
CPAR certification or must be obtained within two years of employment

Responsibilities

Provide the patient with efficient registration.
Collect the patient's information to assist in a timely registration.
Respond to customer concerns and serve as a role model for service and teamwork.
Verify that prior authorizations and eligibility have been obtained.
Identify all available insurance.
Scans all documents into the hospital imaging system.
Demonstrates technical skill in using equipment appropriate for role.
Understands equipment operation.
Maintains equipment in working order.
Troubleshoots equipment problems.
Uses technology to increase productivity.
Adapts to new technology
Adheres to the hospital and departmental attendance and punctuality guidelines.
Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
Performs other duties as required and completes all job functions as per departmental policies and procedures.
Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs).
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.
For non-clinical areas, has attended training and demonstrates usage of age-specific customer service skills.
Wears protective clothing and equipment as appropriate.