Patient Access Director (US Remote)

Exelixis • San Francisco, CA

3d • Remote

About The Position

This individual will be field based and will report to the Vice President of Patient Access. He or she will be responsible for providing patient access and reimbursement support and education to Exelixis Field Teams and their healthcare provider customers, including practice managers and financial navigators. This individual’s primary responsibility will be to serve as point of contact for all patient access needs and escalations. This individual will develop and maintain a high-level of collaboration and integration with all cross-functional staff, including Field Teams, Brand Marketing, Training, Market Access, Commercial Operations, Legal and Compliance. The position requires a highly motivated individual that is able to work cross-functionally and is continually looking for ways to partner with field teams in order to improve patient access and accomplish objectives.

Requirements

• Bachelor’s degree in related discipline with 13 years of related experience: or Master’s degree in related discipline and 11 years of related experience; or Equivalent combination of education and experience
• Minimum of 8 years of experience in the pharmaceutical/biotech industry, or experience with a Hub service provider or specialty pharmacy.
• Ability to travel (40-50% travel) throughout assigned geography to support patient access needs, provide Patient Access representation at speaker programs and both regional and national conferences
• Proven leadership capabilities- demonstrated leadership within team
• Understanding of compliance regulations and guidance governing copay and patient assistance programs
• Committed to continuous learning- ability to learn rapidly and adapt quickly to changing situations
• Understanding of commercial and government payer benefit interpretation
• Subject matter expert in Medicare Part D
• Experience in launching new products or indications, working in specialty disease area, oncology/orphan experience preferred
• Experience in working with cross-functional stakeholders
• Strong initiative in carrying out assignments
• Strong interpersonal, verbal, and written communication skills
• Ability to rapidly assimilate information, prioritize and manage to timelines
• Excellent analytical (qualitative and quantitative), strategic thinking, creativity and problem-solving skills
• Excel, Access, and other database experience
• Possesses a strong knowledge of the biotech oncology business and can discuss issues from multiple perspectives

Nice To Haves

• Experience in launching new products or indications, working in specialty disease area, oncology/orphan experience preferred

Responsibilities

• Function as a subject matter expert on patient access support services and collaborate cross functionally within the commercial organization to implement programs that support the company’s patient access objectives
• Work closely with Field Teams, supporting targeted accounts to help resolve patient access and reimbursement issues or concerns.
• Trouble-shoot field account access & reimbursement issues, needs, concerns, or challenges
• Provide field-based support to healthcare customers identified by field sales teams to provide: Training on patient access services and support Education on local payer coverage guidelines/trends Education on reimbursement topics Information on distribution and access options Assistance with general access issues
• Work directly with external hub partner to address and resolve case escalations
• Support existing patient access programs, day to day operations with a focus on operational excellence in support of patient needs and timely access to product
• Support field clinical teams in compassionate use requests
• Support Medical and study site coordinators with the transition of clinical trial patients from trial drug to continuing therapy (post-trial)
• Identify and communicate strategic insights and trends in health plan coverage, healthcare reform, patient access and provider needs
• Collaborate with Brand Marketing, Training, Legal, Regulatory, Analytics, Sales, and the Market Access field teams to ensure optimal execution of patient access and reimbursement strategies/tactics
• Represent Patient Access at Advisory Boards, Speaker Programs and other HCP engagement opportunities
• Proactively communicate and explain Exelixis patient access programs, policies, procedures and resources
• Provide appropriate patient access training, and hub support/education for sales/sales management teams, clinical teams and healthcare provider customers.
• Support Sales Training initiatives Patient access and reimbursement training for field sales new hires Regional Trainer Support
• Provide support to Franchise Marketing- subject matter expert on EASE and patient access/support programs OAM resource materials & promotional materials Field level support for Sample Program
• Provide patient access support to market access field-based teams (Payer, SP, GPO & Strategic Partners)
• Provide competitive intelligence regarding marketplace patient access programs and services
• Prioritize a demanding workload, work cross-functionally, and evaluate enhanced services to meet current and future needs
• Stay up to date and fully compliant with corporate compliance and regulations in a rapidly evolving healthcare environment
• Contribute to the development of programs that support changing business needs and access to Exelixis products
• Gather and communicate critical business trends and issues

Benefits

• comprehensive employee benefits package, including a 401k plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• Employees are also eligible for a discretionary annual bonus program, or if field sales staff, a sales-based incentive plan.
• Exelixis also offers employees the opportunity to purchase company stock, and receive long-term incentives, 15 accrued vacation days in their first year, 17 paid holidays including a company-wide winter shutdown in December, and up to 10 sick days throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director