Director Patient Access Transformation
About The Position
The Director of Patient Access Transformation is a specialized leadership role focused on driving operational excellence, performance optimization, and technology utilization across all patient access operations. This role will serve as the expert in analytics, process improvement, performance measurement, and technology optimization for patient access functions. The ideal candidate will be a highly analytical leader who leverages data insights and proven techniques to continuously improve operations, maximize technology investments, and enhance patient experience through measurable, sustainable improvements.
Requirements
- 10+ years required of healthcare operations experience with 5+ years of hands-on experience leading process improvement or performance improvement initiatives
- Bachelor's Degree required
- Expert-level knowledge of Lean, Six Sigma, and other improvement methodologies with proven ability to apply these frameworks in healthcare settings
- Advanced proficiency in statistical analysis, and analytical problem-solving; ability to work with complex datasets and conduct sophisticated analyses
- Strong hands-on experience with Power BI or similar analytics platforms; ability to design, build, and maintain dashboards and reports
- Working knowledge of patient access workflows (registration, scheduling, insurance verification, etc.); familiarity with healthcare IT systems including Epic
- Expertise in KPI development, balanced scorecard design, benchmarking, and performance management frameworks
- Strong project management capabilities with experience using methodologies such as Agile, Waterfall, or hybrid approaches; PMP or similar certification preferred
- Understanding of system implementations and integrations; ability to communicate effectively and translate technical concepts for operational audiences
Nice To Haves
- Master's Degree preferred
- Relevant certifications such as Lean Six Sigma Black Belt, or Project Management Professional (PMP) highly desirable preferred
Benefits
- Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
- We also provide attractive working conditions and opportunities for career growth through professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
