Executive Director Patient Access

Providence•Portland, OR

1d•Hybrid

About The Position

The Executive Director, Revenue Cycle Services (RCS) – Market Operations is responsible for implementing the strategic vision and ensuring all revenue cycle programs and activities are standardized, efficient, cost ‑ effective, and aligned with the designated market. This role leads transformational change and is accountable for the health of the patient access revenue cycle within the market, including budget, cost, productivity, and overall performance. The Executive Director is responsible for the overall ministry patient experience and for achieving performance goals and financial targets across assigned markets. Functional responsibilities include oversight of registration, ministry point ‑ of ‑ service collections, self ‑ pay screening in the emergency department, and eligibility denial prevention to ensure quality and efficiency across the market delivery system. The Executive Director partners closely with the VP, RCS Market Operations to develop and execute strategic plans focused on operational excellence, innovation, and customer service, and works closely with Regional and Ministry Chief Executives.

Requirements

Bachelor’s Degree in Business, Finance, Healthcare Administration, or related field; or equivalent education/experience
10+ years of experience in revenue cycle operations, overall or front‑end
Demonstrated problem‑solving capability
Proven ability to build strong customer and executive relationships
Effective leadership skills with the ability to influence and drive results
Excellent organizational skills and attention to operational detail
High degree of initiative and accountability
Strong understanding of revenue cycle concepts and operational issues
Ability to communicate effectively and build strong working relationships across teams and stakeholders

Nice To Haves

Master’s Degree (preferred)
10+ years of progressive leadership experience in front‑end revenue cycle (preferred)

Responsibilities

Patient Access & Experience Oversight Oversee the patient experience across registration demographics, coverage discovery, point‑of‑service collections, self‑pay screening, and emergency department eligibility programs (varies by state).
Maintain accountability for denial prevention and KPI targets, including controllable denials, point‑of‑service collections, and Medicaid conversions driven by consistent screening or HPE eligibility processes.
Market Leadership & Executive Partnership Develop and maintain strong business relationships with Regional and Ministry Chief Executives within the market.
Collaborate on initiatives, communicate proactively, and remain current on growth and expansion plans across the market.
Patient Experience & Digital Enablement Lead patient experience initiatives across the designated market.
Partner with ministries to design and implement programs that enhance the patient experience, including digital tools that ease the way and MyChart adoption strategies.
Caregiver Engagement & Performance Maintain responsibility for overall caregiver engagement scores within the assigned market.
Collaborate with peers and ministry leaders to share best practices and improve patient and caregiver experience outcomes.
Financial, Productivity & Operational Accountability Maintain responsibility for the assigned market budget and productivity performance.
Participate in ministry and market revenue cycle meetings, denial prevention, and compliance committees; oversee solutions and monitor progress against action plans.
Industry Awareness & Continuous Improvement Stay current on industry trends, best practices, automation, and technology solutions.
Collaborate with peers, revenue cycle leaders, and ministry leaders on cross‑cutting initiatives to improve efficiency and effectiveness.